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Failsafe Officer- Ophthalmology, Band 4
| Dyddiad hysbysebu: | 15 Gorffennaf 2024 |
|---|---|
| Cyflog: | £25,147.00 i £27,596.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25147.00 - £27596.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Gorffennaf 2024 |
| Lleoliad: | Cheltenham, GL53 7AN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9318-24-0904 |
Crynodeb
Proactively manage waiting times for individual patients to ensure national standards are not breached. Negotiate patient management arrangements with key staff. Ensure the patient's journey (both new and follow up) are processed in a timely and efficient manner and pro-actively escalate issues in the patients pathway so that potential delays are resolved at the earliest opportunity. Liaise with the central booking office, pre-operative assessment and the patient access team where necessary to ensure patient wait times are met. To communicate effectively and empathetically with patients and their relatives. To work closely with surgeons, nursing and other departmental colleagues to ensure capacity is maximised. To work closely with the Ophthalmology Coordinator to help maintain clinical rotas where required and cover duties when the Coordinator is on leave. If appropriate, to manage a nominated team of administration & clerical staff. Oversee Appraisals and Mandatory Training, ensuring timely compliance with Trust targetsProvide leadership and support to the nominated team. To work closely with the Ophthalmology RTT Coordinator to manage capacity to the most appropriate activity as there will be a need to maintain RTT as well as managing follow up waits in the outpatient clinics. To provide relevant information to key staff regarding patient waits and appointments. To monitor/validate RTT PTLs, highlighting concerns or issues to the Lead Coordinator and Assistant General Manager/General Manager. To liaise closely with the Validation team to support patient tracking from referral to treatment and for follow up, providing updates regarding admission and alerting him/her of any problems that may result in a delay in the patients treatment. To lead the department's response at regular Check and Challenge meetings, providing key information on patient waits. To liaise with support services to ensure timely investigations are carried out and ensure results are communicated to clinicians at the earliest opportunity. To highlight bottlenecks within the process, communicating regularly with the Deputy General Manager/General Manager and where possible, suggesting and implementing solutions.