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Train Manager - Edinburgh South
| Posting date: | 09 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 July 2024 |
| Location: | Edinburgh, EH1 1DE |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 295190-42664568 |
Summary
Serco Limited
Sleeper Train ManagerCaledonian Sleeper – Edinburgh South Permanent / Full Time, 35 hours (Primarily night shifts)£38,773.26 pa + Excellent Corporate Benefits Package Caledonian Sleeper forms a vital part of Scotland’s transport network, regularly moving over 220,000 passengers per year with an anticipated increase to 350,000 over 15 years. Caledonian Sleeper manages and operate all aspects of the network with total revenues of £800m over the 15-year contract term. The contract has a workforce of over 100 employees and together with several key 3rd party suppliers, delivers the core service and specialist projects, providing a unique ‘one stop shop’ solution for Transport Scotland and their tourism and leisure aspirations. This role will demand dedication, energy and attention to detail to truly transform this service into a future hospitality brand that is emblematic of the best of Scotland.
We have a vacancy for a Train Manager to join our fantastic team in Edinburgh. As a guest champion the Sleeper Train Manager will be a key player in the delivery of the Caledonian Sleeper service. The role will also be responsible for ensuring the safety and security of the train, guests and crew.
You will be responsible for providing an operationally safe environment, ensuring an excellent standard of guest service, developing immediate solutions to problems encountered by guests. You will take full responsibility for the guest experience for those travelling in the seated coach, including revenue collection / protection. As part of your daily role you will compile reports on customer service issues, operational incidents, train running and performance, and defects in respect of each journey.
Candidates must be aware this role will be primarily night shifts, which will include stay overs away from home. You will work the train from Edinburgh to London, and will stay through the day in allocated accommodation, then work the train back from London to Edinburgh.
It’s recommended for candidates to be within 40 minutes – 1 hour of the station to minimise additional travel before and after shift work.
Other duties will include:
- Maintaining up to date route knowledge on all identified routes.
- To maintain competence in coupling/uncoupling procedures
- Couple / uncouple the locomotive and / or coaches during out of course situations.
- Report on board issues to operational control colleagues in a proactive manner to ensure they can be addressed and resolved in a timely manner.
- Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members.
You must endeavour to provide a punctual train service by ensuring right time departures and keeping delays to a minimum. Liaise as necessary with Signallers, Control, Traincrew and Platform staff. Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members. Working as part of an effective team to deliver the highest standards of service to our guests. It is essential that you keep updated on all policy and procedure alterations. The key accountabilities listed is not exhaustive and may change throughout the life of the role.
What you'll need to do the job
- Excellent team leadership experience
- Strong customer service skills
- which can be demonstrated as having been delivered in guest facing environment.
- It is essential that you can retain large volumes of information in relation to train routes.
- You will have the ability to carry out train operational actions including, but not limited to, shunting actions (experience desired, however not essential).
What we offer
- Competitive salary
- 25 days annual leave
- Free Scotland wide rail travel with ScotRail for the employee and eligible family members
- Allocation of complimentary tickets each year for Caledonian Sleeper travel
- Contributory pension scheme
Sleeper Train ManagerCaledonian Sleeper – Edinburgh South Permanent / Full Time, 35 hours (Primarily night shifts)£38,773.26 pa + Excellent Corporate Benefits Package Caledonian Sleeper forms a vital part of Scotland’s transport network, regularly moving over 220,000 passengers per year with an anticipated increase to 350,000 over 15 years. Caledonian Sleeper manages and operate all aspects of the network with total revenues of £800m over the 15-year contract term. The contract has a workforce of over 100 employees and together with several key 3rd party suppliers, delivers the core service and specialist projects, providing a unique ‘one stop shop’ solution for Transport Scotland and their tourism and leisure aspirations. This role will demand dedication, energy and attention to detail to truly transform this service into a future hospitality brand that is emblematic of the best of Scotland.
We have a vacancy for a Train Manager to join our fantastic team in Edinburgh. As a guest champion the Sleeper Train Manager will be a key player in the delivery of the Caledonian Sleeper service. The role will also be responsible for ensuring the safety and security of the train, guests and crew.
You will be responsible for providing an operationally safe environment, ensuring an excellent standard of guest service, developing immediate solutions to problems encountered by guests. You will take full responsibility for the guest experience for those travelling in the seated coach, including revenue collection / protection. As part of your daily role you will compile reports on customer service issues, operational incidents, train running and performance, and defects in respect of each journey.
Candidates must be aware this role will be primarily night shifts, which will include stay overs away from home. You will work the train from Edinburgh to London, and will stay through the day in allocated accommodation, then work the train back from London to Edinburgh.
It’s recommended for candidates to be within 40 minutes – 1 hour of the station to minimise additional travel before and after shift work.
Other duties will include:
- Maintaining up to date route knowledge on all identified routes.
- To maintain competence in coupling/uncoupling procedures
- Couple / uncouple the locomotive and / or coaches during out of course situations.
- Report on board issues to operational control colleagues in a proactive manner to ensure they can be addressed and resolved in a timely manner.
- Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members.
You must endeavour to provide a punctual train service by ensuring right time departures and keeping delays to a minimum. Liaise as necessary with Signallers, Control, Traincrew and Platform staff. Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members. Working as part of an effective team to deliver the highest standards of service to our guests. It is essential that you keep updated on all policy and procedure alterations. The key accountabilities listed is not exhaustive and may change throughout the life of the role.
What you'll need to do the job
- Excellent team leadership experience
- Strong customer service skills
- which can be demonstrated as having been delivered in guest facing environment.
- It is essential that you can retain large volumes of information in relation to train routes.
- You will have the ability to carry out train operational actions including, but not limited to, shunting actions (experience desired, however not essential).
What we offer
- Competitive salary
- 25 days annual leave
- Free Scotland wide rail travel with ScotRail for the employee and eligible family members
- Allocation of complimentary tickets each year for Caledonian Sleeper travel
- Contributory pension scheme
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.