Warning
This job advert has expired and applications have closed.
Visitor Experience Assistant
| Posting date: | 08 July 2024 |
|---|---|
| Salary: | £13.66 to £13.66 per hour |
| Additional salary information: | £24, 973 (Pro rata) (£13.66 per hour) |
| Hours: | Full time |
| Closing date: | 05 August 2024 |
| Location: | South Lanarkshire, G76 9HR |
| Company: | National Museums Scotland |
| Job type: | Permanent |
| Job reference: | ORG4809-NMS63630 |
Summary
Visitor Experience Assistant - Full time | 35 hours
Salary: £24,973 (pro rata) (£13.66 per hour)
Hours: 35 hours per week | Five days across seven
Location: National Museum of Rural Life, East Kilbride
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museum of Rural Life you will:
Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
Ability to demonstrate an exceptional standard of customer service
Effective communication skills
Full driving licence (required to drive tractor as part of role)
Ability to demonstrate a keen and genuine interest in working with the public
Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 16/07/2024. The Selection Event is likely to take place 24/07/2024.
Salary: £24,973 (pro rata) (£13.66 per hour)
Hours: 35 hours per week | Five days across seven
Location: National Museum of Rural Life, East Kilbride
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museum of Rural Life you will:
Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
Ability to demonstrate an exceptional standard of customer service
Effective communication skills
Full driving licence (required to drive tractor as part of role)
Ability to demonstrate a keen and genuine interest in working with the public
Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is 16/07/2024. The Selection Event is likely to take place 24/07/2024.