Senior Analyst Application Operations
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £42,471.00 to £50,364.00 per year |
| Additional salary information: | £42471.00 - £50364.00 a year |
| Hours: | Full time |
| Closing date: | 17 July 2024 |
| Location: | London, EC1V 2NX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9273-24-0286 |
Summary
Skills needed for this role Incident management: You can diagnose and prioritise incidents, investigating their causes and finding resolutions Problem management: You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures Change management: You can analyse and assess impact, and develop and document change requests. You can implement complex changes based on requests for change, and apply change control procedures Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement) Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets Continual service improvement: You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. You can support specific activities to improve processes. You can spot or identify deficiencies Financial Management: Safe and efficient use of experience equipment by users, including the install, running and maintenance of equipment and software Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved Service focus: You can take inputs and establish coherent frameworks that work Service Reporting: You will ensure the service management platform is up-to-date at all times with Customer Service activities. You can produce relevant reports in a standard format and agreed timeframe. You will work with important stakeholders to discuss any changes in the reporting process. You can add a commentary that provides an interpretation of the data set. Technical specialism: You can use management system software and tools. You have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. You can carry out routine configuration, installation and reconfiguration of database and related products. You are able to optimise performance and forecast resource needs Technical understanding: You understand core technical concepts related to the role and can apply them with guidance. You will be responsible for the Application Lifecycle Management (ALM) of one, or more applications. Testing: You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.Other Duties: Participate in the on-call service Deputise for the Lead Analyst Occasional work may be required outside of core business hours to support major projects / programme Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.