Customer Service Officer
| Dyddiad hysbysebu: | 27 June 2024 |
|---|---|
| Cyflog: | £27,334 to £29,777 per year |
| Oriau: | Full time |
| Dyddiad cau: | 11 July 2024 |
| Lleoliad: | Bognor Regis, West Sussex, PO22 9SL |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | West Sussex County Council |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | CPP00960_1719473030 |
Crynodeb
If you're a great communicator, love problem solving and have a passion for delivering excellent customer service, this is the perfect role for you!
We have a new and exciting opportunity for a Customer Service Centre Officer to join our Customer Service Centre supporting our Blue Badge Team.
Our Customer Service Centre is the councils corporate front door for phone and email contact and supports 23 services across the council. We receive on average 300,000 calls and 80,000 emails a year.
Salary: £27,334 to £29,777 per annum
Contract Type: Permanent
Working Pattern: Full Time (37 hours per week)
Location: Durban House, Durban Rd, Bognor Regis PO22 9RE. Due to the temporary closure of Durban House, you will be based at Tradewinds Business Centre, Heath Place, Heath Pl, Bognor Regis PO22 9SL. (Hybrid and Flexible Working)
Interview Date: 19 July 2024
The role will offer hybrid working arrangements where the preference will be 2 days per week based at a County Council Building and 3 days working from home. Final arrangements to be confirmed with successful candidate.
You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.
The Opportunity
The team provides the front door to several West Sussex County Council services including Blue Badge.
The successful candidate will ensure that customers are kept up to date as their application is processed, working within the Council's 12-week service level where customers will be informed of the outcome of their applications.
Under the Blue Badge and Receptions Operations Manager, you will be responsible for taking on a variety of administrative duties, including evaluating eligibility and distributing Blue Badges to disabled and elderly residents in West Sussex.
In this role, you will provide a transactional front-line service to direct customers. These range from answering customers enquires through phone, email, letter, social media and making outbound calls.
You will endeavour to deliver a truly customer-focused service which delivers and aligns to our customer promise consistently and supports the residents of West Sussex, Officers of the Council, and professionals.
If you are passionate about making a positive difference in the community, then this role is perfect for you. Join us in shaping the future of West Sussex and contributing to the well-being of its residents.
About You
Along with great customer service skills, you will have excellent IT skills including good knowledge of Microsoft packages, specialist software, social media, and other required IT products.
This is a role that requires someone with excellent communication and interpersonal skills as well as prioritising between competing demands and remaining calm when dealing with customers' complex needs and emotions.
You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.
The ideal candidate will need to be able to balance priorities and deadlines as well as responding to and redirecting enquiries, using your initiative to deal with unexpected problems and situations. You will have great attention to detail and organisational skills.
You will be confident receiving and making telephone calls as well as providing feedback on improvements within the team.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.
Further Information
The reference number for this role is CPP00960.
Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description. Please ensure all that any gaps in employment are covered in your CV.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to a Disclosure and Barring Service (DBS) Check, 5 years referencing and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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