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One Stop - Customer Service Assistant

Job details
Posting date: 17 June 2024
Salary: Not specified
Additional salary information: Competitive + Benefits
Hours: Part time
Closing date: 17 July 2024
Location: Chichester, West Sussex, PO19 3DD
Company: Tesco
Job type: Permanent
Job reference: tesco/TP/4430039/890676

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Summary

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will be responsible for

0

You will need

Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

  • Greet each customer with a warm and friendly welcome
  • Listen to and talk with customers to find out what their needs are
  • Do your best to make sure the customer finds everything they want
  • Be passionate and knowledgeable about our products and services
  • Always be in store, on time, smartly dressed and ready to serve
  • Always think 25 when serving age restricted products
  • Work as part of a team to complete store duties
  • If this store has a Post Office Local, You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

What’s in it for you

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop
  • 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
  • 20% Discount on F&F Clothing in Tesco Stores
  • 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
  • 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
  • Discounted eye care through Vision Express
  • A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
  • Driving Lesson Discount through RED
  • Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
  • Save as you earn scheme annual invitation
  • WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
  • Annual leave entitlement increases with length of service
  • Retirement Savings Plan
  • Life Assurance
  • Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.


One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

How does the job enhance my skill set?

This role will allow you to learn more about the retail sector and gain essential skills such as customer service, online and stock routines.

What you will get from this role

Our Customer Service Assistant roles are integral to supporting our customers and local communities and can be a very rewarding role.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do .

At One Stop, we’re so proud to have raised over £10.4million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop and we\'re proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.

We\'re proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.

Learning & Development at One Stop

At One Stop our vision is create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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