Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Quality and Performance Operational Lead
| Dyddiad hysbysebu: | 27 Mehefin 2024 |
|---|---|
| Cyflog: | £43,742.00 i £50,056.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £43742.00 - £50056.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Gorffennaf 2024 |
| Lleoliad: | Salford, M68HD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9236-24-1294 |
Crynodeb
Establish and maintain strong relationships with the services, peers and staff. To advocate and demonstrate the kindness at work initiative with peers and staff. Utilise extremely effective negotiation, facilitation and persuasion skills to enable change, overcome challenges and drive operational excellence within a context of ambiguity and dynamic change. Develop internal and external facing processes that enable effective communication across each of the services and support effective communication across the NCA. To work closely with PAA Business Manager and respective Senior Responsible Owners for programmes of change linked to the PAA quality and improvement, record achievement of outcomes and realisation of benefits. Responsible for the communication and engagement of change that impacts staff at all levels within PAA services. Communicate complex and sensitive information and manage difficult conversations effectively, using evidence based data to drive positive outcomes. To ensure a timely auditable team brief cascade to PAA SMT on updates from operational areas. Develop strong relationships with colleagues across the NCA services divisions,and sharing good practice and knowledge and work collaboratively to enhance services. Communicate and respond effectively both internally and externally to the organisation on service issues and risks, escalating accordingly. Demonstrate and evidence effective and appropriate communication and engagement with staff and staff side representatives encouraging involvement and empowerment. Review and scrutinise available data and information to fully understand capacity and demand within the specialties, ensure effectiveness of service delivery and predict and plan for growth and development. Analyse and interpret data and information to provide an evidence base to determine the future state of the service. Analyse and appropriately challenge patient outcomes, surveys and other relevant data sources, with department colleagues, to identify issues and deliver improvements to patient care. Apply excellent judgement skills to complex situations such as complaint management and disciplinary cases to effectively seek resolutions, shared learning and positive outcomes. To be a Trust wide expert in applying both national and local RTT and elective policies to the patient system/s, validating patient pathways and providing specialist RTT elective training to a wide range of roles and departments across the Trust. To be responsible for the RTT work programme, ensuring all appropriate patient pathways are validated accurately and in a timely manner, contributing to the delivery of the national targets and delivery of corporate priorities. Support the Elective RTT Manager with the creation of performance trajectories and the monitoring of trust performance against the Elective Access standards and the key milestones of the elective recovery targets. Utilise data to create a reliable evidence base to identify, define and track the benefits and outcomes required of the PAA Quality and Performance team. Analyse a wide variety of complex data from multiple sources, scrutinise and interpret results to enable the effective management and delivery of services, performance monitoring and ensuring effective allocation of resources across the services. To plan and prioritise own work, including appropriate delegation of tasks across the team, to ensure effective support to all areas and delivery of key objectives. Demonstrate advanced time management skills in an unpredictable environment to prioritise unplanned demands against planned activity. To work closely with PAAS/SCO and local commissioning groups in the development and improvement of services. Accountable for the regular monitoring and review of activity plans and adjust where applicable in response to changes in national policy guidance and negotiation with PAAS/SCO. Determine ambitious but achievable service and individual objectives that are clearly aligned to the NCA priorities, where the contribution of each objective can be demonstrated in the wider context through the identification of the golden thread through the levels and that the performance of these objectives are regularly monitored and managed. Consistently monitor progress against key milestones on both business and disaggregation programmes to ensure delivery of expected benefits, taking action to resolve issues and escalate accordingly. Responsible for monitoring performance targets against the Joint Working Agreements (JWAs) to identify the need to apply quality improvement techniques when these are failing. Support the project/programme teams by providing assistance in the quantification and phasing of financial and non-financial benefits, with appropriate recording of savings. Ensure that the delivery of project/programme savings are robustly tracked during the implementation phase. Ensure the principles of good project and change management are deployed including attention to development of change teams, development of clear project plans and documentation of associated, milestones, issues, risks and achievements. Ensure the deployment of the NCA Improvement methods in the delivery of change