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Customer Experience Coordinator

Manylion swydd
Dyddiad hysbysebu: 25 Mehefin 2024
Cyflog: £26,935 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 25 Gorffennaf 2024
Lleoliad: BR8
Gweithio o bell: Ar y safle yn unig
Cwmni: CP Management Solutions LTD
Math o swydd: Parhaol
Cyfeirnod swydd: Cust coord swanley-445974

Crynodeb

Job Title: Customer Experience Coordinator

Location: Swanley, South London

Total Salary: £26,935 per annum

Hours: Monday to Friday, 8:30 am – 5:00 pm

Exciting opportunity for a Customer Experience Coordinator to join our team in Swanley, contributing to positive customer interactions in the restoration and construction industry.

Exciting opportunity for a Customer Experience Coordinator to join our team in Swanley, contributing to positive customer interactions in the restoration and construction industry.

Duties:

    • Strong communications skills both verbal and written.
    • All actions to be outcome driven.
    • Good organisational skills and housekeeping
    • Team player and able to work on own initiative and self-motivation.
    • Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
    • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
    • Book appointments for both reactive and planned works for trades.
    • Supporting customers with choosing their material choices for reinstatement works.
    • Interim invoicing for reinstatement works.
    • Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
    • To provide outstanding customer service always, remaining courteous and professional.
    • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
    • Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
    • Understanding of all contracts you are responsible for.
    • Appointing and issuing purchase orders and communicating with suppliers as and when required.
    • Adhere to & ensure compliance with BELFOR Health & Safety, Environment & Quality procedures for your local branch.

    Qualifications:

      • Previous experience in customer service or administration.
      • Strong organizational and communication skills.

      Training:

        • 2 weeks training starting from January 29th, 2024, in Tamworth, Staffordshire - all expenses paid for!

        Note:

          • A DBS Check will be undertaken during the first 2 weeks of employment.

          Benefits:

            • 29 days holiday (including bank holidays) and other additional benefits.

            How to Apply:

            For more information or to apply, contact Zana at 07442925912 or zana@coregroup.org.uk . Please include "Customer Experience Coordinator Application" in the subject line.

            Join our team and be part of shaping positive customer experiences in the restoration and construction industry!