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Senior Implementation Consultant

Job details
Posting date: 25 June 2024
Hours: Full time
Closing date: 25 July 2024
Location: London, EC2M 4AA
Company: NatWest Group
Job type: Permanent
Job reference: R-00235253

Summary

Join us as a Senior Implementation Consultant

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

  • This is an opportunity to join a collaborative and innovative team as a Senior Implementation Consultant, and help us build simple, convenient, and enjoyable financial experiences tailored to our customers’ needs
  • Joining us at Cushon, you’ll be supporting our mission to help as many people as possible to get comfortable with their finances while bringing a tech revolution to the financial services industry
  • You’ll be working in partnership with a range of stakeholders of varying seniority, and you’ll have the chance to hone your existing project management skills and advance your career
  • You’ll be expected to be in the London office a minimum of once a month
  • We are offering a salary of £40,000 - £47,000 per year plus benefits

What you'll do

As a Senior Implementation Consultant, you'll be responsible for the implementation of successful projects, working closely with our workplace pensions and savings clients. You’ll be continually identifying implementation process improvements before rolling them out to the wider implementation team. As such, you’ll ensure any process documentation is created and updated, that the onboarding process is thoroughly understood and smoothly executed, and that long term successful partnerships with clients are achieved.

In addition to this, you’ll be:

  • Taking the lead with the onboarding of new and existing pensions and savings clients
  • Working collaboratively with team members, sharing best practice to ensure positive client outcomes across the Cushon team
  • Providing training on new scheme processes to clients, ensuring the approach is tailored to their needs and that all projects are completed in a suitable timeframe
  • Ensuring client project documentation and internal systems are kept up to date and monitored through weekly standups with team members

The skills you'll need

To take on this role, you’ll need experience of the workplace pensions industry, including the regulatory and commercial environment, and to have achieved, or be working towards, a relevant professional qualification.

You’ll also need:

  • The ability to analyse complex financial information and identify and structure appropriate problem-solving solutions, showing high attention to detail and maintaining quality standards in everything you do
  • Excellent communication skills, both written and verbal, with good tone and excellent grammar as well as experience of delivering presentations both internally and externally
  • Effective organisation skills, able to manage multiple concurrent client project activities of varying sizes, complexity, and activity with minimal oversight
  • The ability to work independently and as part of a team with the confidence and personal skills needed to develop relationships with colleagues and clients
  • A good working knowledge of project change frameworks such as Prince 2, and experience of project management within workplace pensions and savings