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Quality Improvement Patient Safety (QIPS)-Senior Nurse | Guy's and St Thomas' NHS Foundation Trust

Dyddiad hysbysebu:	14 Mehefin 2024
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£43,742 - £50,056 p.a. inclusive of HCA (pro rata)
Oriau:	Rhan Amser
Dyddiad cau:	14 Gorffennaf 2024
Lleoliad:	London, SE1 7EU
Cwmni:	Guys and St Thomas NHS Foundation Trust
Math o swydd:	Cytundeb
Cyfeirnod swydd:	6391442/196-NM11722

Crynodeb

This part time fixed term contract as a senior nurse is an integral part of our Acute & General Medicine (AGM) Directorate Quality Improvement Patient Safety(QiPs) team. The team consists of a B8a QiPs manager and 2 part time nursing roles supported by a B5 administrator. This position is ideal for a nurse who is passionate about improving the quality of care through learning from incidents and supporting services to develop. AGM covers urgent and emergency care, ambulatory & outpatient services and a number of inpatient wards, medicine, older persons and stroke. It is a dynamic team which works at a fast pace with the multidisciplinary teams. The post holder will work autonomously and flexibly with the team. Consideration will be given to any candidate who wishes to work flexibly across two roles. We welcome informal discussions prior to application or interview.

The post holder key role is to work as part of the Quality Improvement Patient Safety (QIPS) team to meet the governance agenda for the directorate including facilitating relevant meetings, reports, responses to complaints, monitoring of governance processes such as Datix, guidelines, quality alerts and risk register. The post holder is also responsible to work as part of the wider team to implement quality improvement projects to enhance patient safety, reduce risk and to proactively work as part of a team to facilitate investigations and sharing of learning.

The post holder may also be required to provide occasional support to the Head/s of Nursing with occasional projects or management interventions to support operational challenges.

The QiPs team works closely with the Directorate Management Team. The Trust and the directorate has much to offer in terms of support and development.

General operational responsibilities



· Support the QIPS team and DMT to deliver services that are safe and patient-focused and to improve patient experience and its monitoring

· Lead on patient experience initiatives as directed by Senior QIPS Lead and Head of Nursing

· Exercise delegated authority on behalf of the Senior QIPS Lead and DMT to resolve day-to-day governance and operational challenges as indicated

· Ensure relevant governance and operational difficulties are promptly escalated and contribute to the resolution of problems

· Support directorate and trust projects aimed at promoting integration and services improvements

· Facilitate data collection, audits and compile reports as indicated and delegated

· Support the DMT to manage operational challenges and lead on projects or investigations as agreed by circumstances

· Maintain own portfolio for NMC revalidation requirements



Service Delivery and Clinical Governance



· Lead and/or support the delivery of complaints and investigations responses as delegated by the Senior QIPS Lead

· Act as a point of contact for formal, informal complaints and PALS enquiries in the Directorate

· Manage junior governance team members as agreed with senior QIPS lead ensuring that regular one-to-one and PDRs (persona development reviews) are taking place

· Contribute or lead on the daily review of Datix, their ‘housekeeping’ and investigation of incidents of note

· Contribute or lead to prepare multidisciplinary reviews of relevant incidents

· Contribute or lead on logging and maintaining an accurate record of complaints and progress towards deadlines

· Contribute or lead on logging and maintaining an accurate record of incidents, duty of candour and to progress towards investigation deadlines

· Support local services with compliance to DOC regulation

· Prepare or effectively delegate weekly and monthly governance reports as indicated

· Quality check draft complaints and investigations as appropriate

· Review relevant reports to ensure accuracy before circulation

· Participate to the monitoring of complaint responses and contribute to providing timely reminders to staff about deadlines

· Facilitate governance meetings as indicated (i.e. complaint meeting, multidisciplinary incident meetings, directorate QIPS meeting)

· Facilitate and assist the governance team in drafting complaint responses for complex complaints led at directorate level

· Facilitate or lead on incidents’ investigations as required

· Maintain effective communication with the corporate complaint team and Integrated Care provide timely updates as required

· Act as a point of contact to provide governance support to the directorate/Integrated Care

· Contribute to the triaging , monitoring and cascading of guidelines, legal cases, coroner cases and quality alerts

· Highlight any complaints where a potential incident or other concerns may have occurred

· Support the development of a “learning from complaints and investigations” strategy and monitoring system for the directorate



Service Delivery and Operational

· Lead on investigations as delegated including staff performance, sickness management and disciplinary issues

· Undertake or facilitate audits as requested by DMT

· Co-ordinate the delivery of governance PRM reports

· Provide mentoring, support and staff education



Communication

· Provide a proactive patient facing role requiring dealing with distress and managing complex situations with patients, families and carers

· Demonstrate excellent interpersonal skills when dealing with all levels of staff across the trust using persuasion, tact and reassurance where necessary.

· Be able to influence, motivate and involve individuals and teams to reach necessary performance targets expectations

· Manage responses from internal and external sources

· Establish, maintain and consolidate a robust communication pathway with lead clinicians and multi-disciplinary teams, to promote partnership working to support all clinical governance issues.

· Support conflict resolution from patients, staff, other internal and external service providers and partner organisations in the service.






This advert closes on Tuesday 25 Jun 2024