Warning
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GP Practice Medical Secretary/Receptionist
| Dyddiad hysbysebu: | 07 Mehefin 2024 |
|---|---|
| Cyflog: | £11.60 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £11.60 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2024 |
| Lleoliad: | London, SE181SE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | U0055-24-0127 |
Crynodeb
Job Summary To be responsible for the provision of efficient, comprehensive secretarial and administrative support service to the Practice. To undertake duties without direct supervision, working within broad procedural guidelines. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant. To ensure that complaints which cannot be swiftly resolved to the patients satisfaction should be referred to the Practice Manager. Good communications are extremely important within the Practice, with patients and with outside agencies and you are expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality. Key Responsibilities To deal with patient enquiries, exercising initiative with regard to action necessary. To communicate and liaise between all disciplines of staff. To help and support colleagues as required, including cover for annual leave and sickness. Help reception team when necessary. Perform any reasonable administrative tasks as requested. Maintain any personal correspondence files as required by the Practice. To assist in the cancellation of surgeries due to sickness etc by contacting patients and to re-appoint either by letter or telephone. Workflow Process electronic incoming clinical letters so that they are distributed to the relevant available clinician for action. Read clinical letters, highlight appropriate items for adding to patients electronic problem list. Ensure relevant data is added to the patients electronic record. File clinical letters and results to correct patient electronic record. Data Entry Problem list all highlighted mail to patients electronic record. Meet standards set for this task. Enter smoking advice and other relevant data for QOF into the electronic patient record. Code new diagnoses into patient record. Patient Referrals and Reports Process and send all referrals following Practice protocol. To use the electronic referral system to manage NHS referrals and to ensure worklist is checked daily. Run relevant report on clinical system to confirm that all referrals have been sent and keep hot list of urgent referrals to ensure appointment has been confirmed. Manage 2WW safety netting and follow up. Be the first point of contact for patients and staff with queries about referrals. Recall Systems To carry out monthly and quarterly audit/searches and or spreadsheets and act upon them accordingly for the Practice. Run the relevant reports on a weekly basis (smears, childhood immunisations and any other local recall programme reports). Check reports against practice records. Send invitations by agreed route (text, telephone call, letter). Deal with all other queries relating to the recall system. Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager. Confidentiality Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols. Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular Practice/Team meetings when required. Equality & Diversity To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol. Working with Patients To work in partnership with our patients to help them achieve better health outcomes. To offer a polite, friendly and efficient level of customer service to all our patients. Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times. Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to the Practice Manager. Any Other Duties Any other duties as may be determined by the Practice Management Team and Partners.