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Customer Service Officer, Coutts
| Posting date: | 06 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 July 2024 |
| Location: | London, WC2R 0QS |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00235067 |
Summary
Join us as a Customer Service Associate at Coutts in London
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
- We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
What you'll do
As a Customer Service Officer at Coutts, you'll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.
Day-to-day, you’ll be:
- Taking real ownership of each enquiry
- Updating databases with accurate customer data
- Making sure that complaints and complex issues are documented
- Keeping up to date with regulatory requirements
The skills you'll need
To thrive in this role, you'll need a background in customer service and experience of providing exceptional service either face to face or over the phone.
You'll also demonstrate:
- Great communication skills
- A genuine desire to learn new skills
- Basic IT skills and proficiency in Microsoft apps
What else you need to know:
- You’ll join us on a competitive salary of £32,715 and receive a contribution to help you save for retirement
- With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
- You’ll enjoy a generous holiday entitlement of 33 days , and may need to work bank holidays