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Performance Manager
| Dyddiad hysbysebu: | 24 Mai 2024 |
|---|---|
| Cyflog: | £36,400 i £42,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mehefin 2024 |
| Lleoliad: | Oxfordshire, Home Counties, OX4 4YU |
| Cwmni: | Thames Water |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 53094694 |
Crynodeb
We are seeking a motivated people-manager to lead and develop a team of multi-skilled technicians and operators.
Your role will be to drive their personal performance and improve the overall engagement, whilst managing in line with HR policies & process. Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health & safety focus.
Day to day activities will include managing a budget, ensuring statutory planned & reactive maintenance is carried out and effluent discharge compliance is maintained through effective performance management of our Sewage Treatment Works. Sludge management is an integral part of running the area, so it is vital that sludge is removed from our smaller sites to larger reception sites.
Roles Main Objectives
- Health and Safety – This is our number 1 priority for everyone in our team and you will effectively lead the Health & Safety culture of the team as well driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
- Process Management – We need to protect our environment and we are looking for someone that can effective performance management our Sewage Treatment Works site compliance by ensuing the site achieves and maintains its required plant availability and reliability to meet quality targets that is set by our regulator.
- Performance Management – Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness.
- Financial Management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
- Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.
Base Location: Oxford STW - OX4 4XU
Working Pattern 38 Hours Monday-Friday plus the inclusion onto a on standby rota for which you will receive additional payment.
What you’ll be doing as the Performance Manager
- You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
- You are responsible for identifying, mitigating, resolving, and escalating risk across the site and team.
- You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust, and safe operation 24/7.
- Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively about H&S, compliance, people and performance.
- You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
- Health and safety is at the centre of everything we do and as such you will be responsible for implementing this with your site and team.
We’re looking for you to:
- We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
- You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
- A strong health and safety and customer-based ethics.
- Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable. A valid driving licence is required to travel to different sites.
What’s in it for you?
- Competitive salary Offering between £36,400 - £42,000 per annum subject to your level of experience
- Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus, bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappoint.
Your role will be to drive their personal performance and improve the overall engagement, whilst managing in line with HR policies & process. Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health & safety focus.
Day to day activities will include managing a budget, ensuring statutory planned & reactive maintenance is carried out and effluent discharge compliance is maintained through effective performance management of our Sewage Treatment Works. Sludge management is an integral part of running the area, so it is vital that sludge is removed from our smaller sites to larger reception sites.
Roles Main Objectives
- Health and Safety – This is our number 1 priority for everyone in our team and you will effectively lead the Health & Safety culture of the team as well driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
- Process Management – We need to protect our environment and we are looking for someone that can effective performance management our Sewage Treatment Works site compliance by ensuing the site achieves and maintains its required plant availability and reliability to meet quality targets that is set by our regulator.
- Performance Management – Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness.
- Financial Management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
- Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.
Base Location: Oxford STW - OX4 4XU
Working Pattern 38 Hours Monday-Friday plus the inclusion onto a on standby rota for which you will receive additional payment.
What you’ll be doing as the Performance Manager
- You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
- You are responsible for identifying, mitigating, resolving, and escalating risk across the site and team.
- You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust, and safe operation 24/7.
- Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively about H&S, compliance, people and performance.
- You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
- Health and safety is at the centre of everything we do and as such you will be responsible for implementing this with your site and team.
We’re looking for you to:
- We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
- You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
- A strong health and safety and customer-based ethics.
- Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable. A valid driving licence is required to travel to different sites.
What’s in it for you?
- Competitive salary Offering between £36,400 - £42,000 per annum subject to your level of experience
- Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus, bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappoint.
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