Administrator
| Dyddiad hysbysebu: | 22 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Full time |
| Dyddiad cau: | 15 June 2024 |
| Lleoliad: | London, E16 3NA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | A4707-24-0001 |
Crynodeb
Primary duties: a. Distribute incoming and outgoing mail. b. Filing, storing and photocopying records as required. c. Processing registrations, temporary registrations, and de-registrations as per practice protocol and actioning all GP2GP tasks. d. Scanning of patient related documentation to patients healthcare records. e. Inputting data into the patients healthcare records as necessary. f. Distributing incoming e-test results, ensuring they are referred to the relevant clinician. g. Answering incoming phone calls for appointments and other queries appropriately, by transferring calls, handling the callers request, or signposting to correct services as necessary. h. Managing administrative queries from patients as necessary and supporting all clinical staff with general administrative tasks as requested. i. Effectively managing DNAs and referring repeat offenders to the Practice Manager where appropriate. j. Maintaining and monitoring the practice appointment system. k. Initiating contact with and responding to, requests from patients, team members and external agencies. l. Directing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the secretaries. m. Monitoring and maintaining the reception area and notice boards, ensure a clean, tidy, effective working area at all times. n. Providing support to GPs by taking baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, weight and height (BMI checks), and recording all findings accurately prior to the patient seeing the GP. o. Act as a chaperone as required. p. Supporting the practice nurses in delivering health promotion programmes. q. Ensuring repeat prescriptions are processed accurately and efficiently. r. Ensuring, with input from the management team, the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms. s. Supporting the management team in the compilation of practice reports as required. t. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events. u. Carry out searches as requested to assist the nursing and management teams to reach QOF targets. v. Effective conflict resolution and communication skills to manage challenging situations. Secondary duties: a. Partake in audit as directed by the audit lead. b. Providing cover and support during periods of staff absence. c. Maintain and participate in the receptionist rota for lunch and other cover. d. Support the Practice Manager in producing and maintaining the duty rota, completing opening and closing procedures in accordance with the practice policy. e. Support the Practice Manager with Patient Participation Group related matters such as organising meetings, taking minutes, etc. f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room. g. Support the Practice Manager in the reviewing and updating of the Practice Information Leaflet (PIL). h. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services, PPA claims, and other reporting requirements using CQRS/Open Exeter etc. i. Monitor and promote the use of the Friends and Family Test. j. Participate in local initiatives to enhance service delivery and patient care. k. Support and participate in shared learning within the practice. l. Represent the practice locally as required.