PHC Scheduler | NHS Midlands and Lancashire Commissioning Support Unit
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | Derby, DE1 3QT |
| Company: | Midlands and Lancashire CSU |
| Job type: | Contract |
| Job reference: | 6318737/877-CSU-6318737 |
Summary
NHS Midlands and Lancashire (ML) is seeking an enthusiastic, highly motivated individual with excellent communication, interpersonal and organisational skills to work within the PHC Scheduling Team. Toarrange/schedule patient care assessments and reviews for case management clinical colleagues - contacting individuals, family members/representatives and other relevant professionals as required.
NHS MLrecognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.
NB: Internal candidates will take preference and will be considered first.
Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants), these have to be agreed on a secondment basis. Prior to applying for the position, you must discuss with your current Line Manager and HOS to ask permission to be released on a secondment basis, should you be successful in your application
ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
This is a busy team that supports the overall Personalised Healthcare Service to ensure that patients/representatives have a positive and seamless experience.
The main duties of the job are arranging patient assessments and booking these into our clinician calendars and liaising with patient's next of kin and social services.
The post holder will be required to work under their own initiative as well as working as part of the wider administration team.Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information.
Please note that this role is hybrid working from home but the post holder will be required to attend the office for meetings, Appraisals and essential onsite working at Cardinal Square, Derby.
For further information please contact:-
Lynda Ali (Mon - Wed) 01332 401931
Clare Julal (Mon - Fri) 01332 401094
Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants), these have to be agreed on a secondment basis. Prior to applying for the position, you must discuss with your current Line Manager and HOS to ask permission to be released on a secondment basis, should you be successful in your application
The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire (NHS ML)is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
You will be expected to act as part of the wider administration team for Personalised Healthcare (PHC) Derbyshire.
This is a busy and demanding role and the ability to prioritise whilst multi-tasking is essential.
The Personalised Healthcare (PHC) service is commissioned by the Integrated Care Board (ICB) to provide PHC services for the Derby and Derbyshire Integrated Care Board.
The PHC team are responsible for the assessment and review of people who reside in Nursing or Care Homes and the clinical commissioning of packages of care for people with continuing healthcare needs who reside in their own homes.
• To arrange/schedule assessments and reviews for Individual Commissioning Nurses, including contacting individuals, family members/representatives and other relevant professionals, as required
• Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
• Have a flexible/adaptable approach to their work in order to meet various deadlines.
• Responsible for organising and scheduling assessments, updating Spreadsheets, Clinician's calendars and using Office 365 applications.
• Provide a confidential and sensitive administrative support to the Personalised Healthcare Team.
• Produce a range of confidential documents, including typing of letters and file notes.
• High attention to detail and motivation required to work towards and adhere to challenging deadlines. Scheduling and organisational skills including prioritisation of workload is critical.
• Excellent communication skills with patients, families, providers and other agencies, providing them with accurate information, which may cause distress and/or anger.
• Ability to handle difficult phone calls in a sensitive manner
• Working consistently as a team member to meet deadlines.
• The ability to collate and chase clinical information against tight timescales.
This advert closes on Monday 3 Jun 2024