Facilities Manager
| Dyddiad hysbysebu: | 20 May 2024 |
|---|---|
| Oriau: | Full time |
| Dyddiad cau: | 19 June 2024 |
| Lleoliad: | BN1 9RH |
| Cwmni: | Mitie |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 54023 |
Crynodeb
Job OverviewWe are recruiting for new Facilities Managers at Sussex Estates and Facilities LLP (SEF), at the University of Sussex.
We are looking for experts in facilities management, that are experienced with managing buildings and the facilities services within them, ideally with experience in supporting tenants and occupants with specialist facilities (science labs, media studios, workshops, etc.). This is to support a brand new faculties structure being introduced at the University, where schools with similar requirements will be combined under centralised management.
This is a customer service based role with aspects of technical knowledge - engaging with key stakeholders and responding to their requests and requirements, facilitating hard and soft services needs in buildings which are delivered by SEF teams, overseeing events and other business activities as they take place, and generally inspecting and taking responsibility for the day-to-day condition of your buildings.
SEF is a partnership between the University of Sussex and facilities management provider Mitie, delivering TFM services exclusively to the University. This role will be based on-site at the University's Falmer campus, just outside of Brighton, UK.
The Facilities Manager role is the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations on a daily basis.
As a Facilities Manager, you will set consistently high standards across buildings in your assigned zone, and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. The core of your role will be engaging with key stakeholders to ensure their needs are met, to track and support with major projects and maintenance works in your buildings, hold ownership for the general condition of your building with a proactive outlook, and overall work to make sure that our buildings and facilities are in working order.
Facilities Managers will work alongside other estates service lines to ensure excellent customer service standards and reliable service delivery. You will be assigned a number of buildings on campus, of which school buildings are aligned into one of four newly introduced academic faculties.
Working hours are 7.5 hours (37.5 hours weekly) flexible re: business requirements. Including weekend cover for events, such as Open Days and Applicant Visitor Days (AVD's).
Main Duties
-To act as the overall leader for estates and facilities in your zone, engaging with key stakeholders and ensuring that customer needs are met.
-To maintain ongoing communication and engagement with key stakeholders (e.g. technical staff, administrators, heads of school, etc.) to receive and respond to their enquiries and requests.
-To monitor major projects and maintenance works in your buildings, assist with mitigating impacts to staff and students, communicate upcoming and ongoing works to the school or department, and generally bridge the gap between the customer and SEF service delivery teams.
-To maintain and deliver outstanding customer service standards, which is the core of your role.
-To be a reliable point-of-contact for key stakeholders, able to respond and support quickly and efficiently.
-To track works and projects in your buildings and update the Task Tracker on a daily basis as needed.
-To book in and undertake regular stakeholder meetings and support the Head of Customer Service and Partnership Director with scheduled major stakeholder and Head of School meetings.
-To undertake regular walkarounds, building inspections, safety and compliance inspections, planned maintenance, and generally checking and taking ownership of the condition of the Zone's buildings proactively, including monitoring of health and safety risks and support with any incidents.
-To report any issues to the Service Centre and monitor their progress as needed.
-To calmly and effectively deal with complaints, and work with the customer to resolve their issue.
-To liaise with SEF Maintenance and Compliance teams to arrange and communicate regular planned preventative maintenance (PPM's) and other required works, including impacts such as planned power and utilities outages and space closures.
-To produce monthly reports on ongoing works and impacts in your buildings, scheduled meetings and their outcomes, and any potential risks, including close tracking of major works for client discussion.
-To closely understand your buildings and customers, and become the on-hand expert for day-to-day activities in your buildings.
-To line manage your assigned Facilities Coordinator, and oversee their day-to-day administration tasks.
-To oversee and facilitate events, general teaching space (GTS) and other ad-hoc business needs in your zone.
-To oversee contractor attendance, support with booking in contractor works to minimise impact to customers, and check permits to work working with other SEF teams.
This job description sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed.
Working hours may need to be flexible in terms of working hours, e.g. later evenings and earlier mornings depending on the situation, as well as occasional pre-planned weekend work to support with major events on campus.
What we are looking for
-Proven experience within a strong customer service environment - preferable education.
-Technical knowledge of building management/compliance preferable.
-High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups.
-Self-disciplined and able to work on own initiative with the ability to make decisions without referral to line manager.
-Experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc.
-Flexible and adaptable approach to work with good problem-solving skills
-Ability to deal positively with conflict situations.
-Attention to detail, a focus on standards, methodical and organised.
-Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook
-Valid formal Health & Safety qualification e.g., IOSH (1 or 5 day) is desirable.
-Always remain calm, patient, and polite when receiving customer feedback
-Be helpful and go out of your way to help guests, employees, and the public.
We are looking for experts in facilities management, that are experienced with managing buildings and the facilities services within them, ideally with experience in supporting tenants and occupants with specialist facilities (science labs, media studios, workshops, etc.). This is to support a brand new faculties structure being introduced at the University, where schools with similar requirements will be combined under centralised management.
This is a customer service based role with aspects of technical knowledge - engaging with key stakeholders and responding to their requests and requirements, facilitating hard and soft services needs in buildings which are delivered by SEF teams, overseeing events and other business activities as they take place, and generally inspecting and taking responsibility for the day-to-day condition of your buildings.
SEF is a partnership between the University of Sussex and facilities management provider Mitie, delivering TFM services exclusively to the University. This role will be based on-site at the University's Falmer campus, just outside of Brighton, UK.
The Facilities Manager role is the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations on a daily basis.
As a Facilities Manager, you will set consistently high standards across buildings in your assigned zone, and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. The core of your role will be engaging with key stakeholders to ensure their needs are met, to track and support with major projects and maintenance works in your buildings, hold ownership for the general condition of your building with a proactive outlook, and overall work to make sure that our buildings and facilities are in working order.
Facilities Managers will work alongside other estates service lines to ensure excellent customer service standards and reliable service delivery. You will be assigned a number of buildings on campus, of which school buildings are aligned into one of four newly introduced academic faculties.
Working hours are 7.5 hours (37.5 hours weekly) flexible re: business requirements. Including weekend cover for events, such as Open Days and Applicant Visitor Days (AVD's).
Main Duties
-To act as the overall leader for estates and facilities in your zone, engaging with key stakeholders and ensuring that customer needs are met.
-To maintain ongoing communication and engagement with key stakeholders (e.g. technical staff, administrators, heads of school, etc.) to receive and respond to their enquiries and requests.
-To monitor major projects and maintenance works in your buildings, assist with mitigating impacts to staff and students, communicate upcoming and ongoing works to the school or department, and generally bridge the gap between the customer and SEF service delivery teams.
-To maintain and deliver outstanding customer service standards, which is the core of your role.
-To be a reliable point-of-contact for key stakeholders, able to respond and support quickly and efficiently.
-To track works and projects in your buildings and update the Task Tracker on a daily basis as needed.
-To book in and undertake regular stakeholder meetings and support the Head of Customer Service and Partnership Director with scheduled major stakeholder and Head of School meetings.
-To undertake regular walkarounds, building inspections, safety and compliance inspections, planned maintenance, and generally checking and taking ownership of the condition of the Zone's buildings proactively, including monitoring of health and safety risks and support with any incidents.
-To report any issues to the Service Centre and monitor their progress as needed.
-To calmly and effectively deal with complaints, and work with the customer to resolve their issue.
-To liaise with SEF Maintenance and Compliance teams to arrange and communicate regular planned preventative maintenance (PPM's) and other required works, including impacts such as planned power and utilities outages and space closures.
-To produce monthly reports on ongoing works and impacts in your buildings, scheduled meetings and their outcomes, and any potential risks, including close tracking of major works for client discussion.
-To closely understand your buildings and customers, and become the on-hand expert for day-to-day activities in your buildings.
-To line manage your assigned Facilities Coordinator, and oversee their day-to-day administration tasks.
-To oversee and facilitate events, general teaching space (GTS) and other ad-hoc business needs in your zone.
-To oversee contractor attendance, support with booking in contractor works to minimise impact to customers, and check permits to work working with other SEF teams.
This job description sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed.
Working hours may need to be flexible in terms of working hours, e.g. later evenings and earlier mornings depending on the situation, as well as occasional pre-planned weekend work to support with major events on campus.
What we are looking for
-Proven experience within a strong customer service environment - preferable education.
-Technical knowledge of building management/compliance preferable.
-High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups.
-Self-disciplined and able to work on own initiative with the ability to make decisions without referral to line manager.
-Experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc.
-Flexible and adaptable approach to work with good problem-solving skills
-Ability to deal positively with conflict situations.
-Attention to detail, a focus on standards, methodical and organised.
-Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook
-Valid formal Health & Safety qualification e.g., IOSH (1 or 5 day) is desirable.
-Always remain calm, patient, and polite when receiving customer feedback
-Be helpful and go out of your way to help guests, employees, and the public.