Service Desk Advisor (SO2)
| Dyddiad hysbysebu: | 19 May 2024 |
|---|---|
| Cyflog: | £21.92 per hour |
| Oriau: | Full time |
| Dyddiad cau: | 18 June 2024 |
| Lleoliad: | Islington, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Contract |
| Cyfeirnod swydd: | BRRQ1270748052024 |
Crynodeb
Service Desk Advisor (SO2)
Description
We are seeking a skilled and customer-focused Service Desk Advisor (SO2) to join our dynamic team in the Information Technology and Services industry. As a Service Desk Advisor, you will be responsible for providing excellent technical support and customer service to our clients. You will play a vital role in maintaining customer satisfaction and ensuring the smooth operation of our systems and services.
Responsibilities
Serve as the first point of contact for customer inquiries, issues, and requests via phone, email, or chat.
Respond promptly to customer queries, troubleshoot technical issues, and provide accurate resolutions.
Identify and escalate complex technical problems to the appropriate teams for further investigation and resolution.
Provide clear and concise explanations of technical concepts to non-technical customers in a way that is easy to understand.
Document all customer interactions, issues, and resolutions in our ticketing system.
Follow up with customers to ensure that their issues have been resolved and their expectations have been met.
Collaborate with team members and other departments to enhance our knowledge base and improve customer service processes.
Requirements
Bachelor's degree in Information Technology or a related field.
Previous experience in a customer service and technical support role.
Strong knowledge of computer hardware, software, and networking concepts.
Excellent communication and interpersonal skills.
Ability to multitask and work well under pressure in a fast-paced environment.
Strong problem-solving and analytical skills.
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £21.92
Location: Islington, North London
Should you wish to apply for this job opportunity, please, send an up to date CV.
Description
We are seeking a skilled and customer-focused Service Desk Advisor (SO2) to join our dynamic team in the Information Technology and Services industry. As a Service Desk Advisor, you will be responsible for providing excellent technical support and customer service to our clients. You will play a vital role in maintaining customer satisfaction and ensuring the smooth operation of our systems and services.
Responsibilities
Serve as the first point of contact for customer inquiries, issues, and requests via phone, email, or chat.
Respond promptly to customer queries, troubleshoot technical issues, and provide accurate resolutions.
Identify and escalate complex technical problems to the appropriate teams for further investigation and resolution.
Provide clear and concise explanations of technical concepts to non-technical customers in a way that is easy to understand.
Document all customer interactions, issues, and resolutions in our ticketing system.
Follow up with customers to ensure that their issues have been resolved and their expectations have been met.
Collaborate with team members and other departments to enhance our knowledge base and improve customer service processes.
Requirements
Bachelor's degree in Information Technology or a related field.
Previous experience in a customer service and technical support role.
Strong knowledge of computer hardware, software, and networking concepts.
Excellent communication and interpersonal skills.
Ability to multitask and work well under pressure in a fast-paced environment.
Strong problem-solving and analytical skills.
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £21.92
Location: Islington, North London
Should you wish to apply for this job opportunity, please, send an up to date CV.