Systems Security Technical Engineer
| Dyddiad hysbysebu: | 10 May 2024 |
|---|---|
| Oriau: | Full time |
| Dyddiad cau: | 09 June 2024 |
| Lleoliad: | NN4 7SL |
| Cwmni: | Mitie |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 52529 |
Crynodeb
Mitie has a great opportunity for Systems Systems Engineer encompassing Access Control, Intruder Alarm and CCTV, to join the Total Security Management Team working in partnership with Sainsbury's.
Base Location: Flexible preference for northern based
Reference Number: 52529
Hours per day: 40
Job Overview
-Build and maintain effective professional customer relationships and communications
-A point of contact for the Customer
-Supporting the management team, Project Manager with data Quoting and all aspects of the Sainsburys security systems specification
-Maintenance of the Works tracker information which is to be updated daily to ensure accurate data for Customer, Management Team.
-Communication with the client or Management team to ensure accurate data.
-Collate data and formalise trackers, and Trend graphs for comms to the customer and within the Business
Main Duties
-Check all technical aspects of incoming quotes to ensure that they meet the correct specification
-Build a close relationship with our suppliers and installers
-Ensure that all correct paperwork is included within the paperwork, including Plans, Specifications etc
-Liase with Zonal Managers over all quotes to ensure that they meet the required standards
-Chase quotes to ensure we meet customer SLAs
-Be able to Operate within the Cash operating World for logging jobs etc
-Excellent attention to detail
-Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager
-Supporting the Management Team, Installation Manager with information for Customer daily/weekly/monthly spreadsheets for clients as and when requested.
-Carry out any other duties as requested by Management
What we are looking for
-Excellent customer relationship skills, Management of others
-Team player who is capable of working autonomously in supporting Service for the client
-Excellent verbal communication skills to ensure good communication with both customer and engineers.
-Advanced communication and organisational abilities,
-Familiar with Microsoft applications, preferably advance
-Enthusiam in a growing and customer focused environment
-Passion for exceptional customer service delivery
-Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams
-Familiarity with CASH for windows or equivalent is desirable
Security and Health & Safety
-Follow Group and company policies and procedures at all times
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
-Use all work equipment and personal PPE properly and in accordance with training received
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Base Location: Flexible preference for northern based
Reference Number: 52529
Hours per day: 40
Job Overview
-Build and maintain effective professional customer relationships and communications
-A point of contact for the Customer
-Supporting the management team, Project Manager with data Quoting and all aspects of the Sainsburys security systems specification
-Maintenance of the Works tracker information which is to be updated daily to ensure accurate data for Customer, Management Team.
-Communication with the client or Management team to ensure accurate data.
-Collate data and formalise trackers, and Trend graphs for comms to the customer and within the Business
Main Duties
-Check all technical aspects of incoming quotes to ensure that they meet the correct specification
-Build a close relationship with our suppliers and installers
-Ensure that all correct paperwork is included within the paperwork, including Plans, Specifications etc
-Liase with Zonal Managers over all quotes to ensure that they meet the required standards
-Chase quotes to ensure we meet customer SLAs
-Be able to Operate within the Cash operating World for logging jobs etc
-Excellent attention to detail
-Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager
-Supporting the Management Team, Installation Manager with information for Customer daily/weekly/monthly spreadsheets for clients as and when requested.
-Carry out any other duties as requested by Management
What we are looking for
-Excellent customer relationship skills, Management of others
-Team player who is capable of working autonomously in supporting Service for the client
-Excellent verbal communication skills to ensure good communication with both customer and engineers.
-Advanced communication and organisational abilities,
-Familiar with Microsoft applications, preferably advance
-Enthusiam in a growing and customer focused environment
-Passion for exceptional customer service delivery
-Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams
-Familiarity with CASH for windows or equivalent is desirable
Security and Health & Safety
-Follow Group and company policies and procedures at all times
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
-Use all work equipment and personal PPE properly and in accordance with training received
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.