IT Support Technician
| Dyddiad hysbysebu: | 09 May 2024 |
|---|---|
| Cyflog: | £26,780 per year |
| Oriau: | Full time |
| Dyddiad cau: | 08 June 2024 |
| Lleoliad: | S61 1AJ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Exemplar Health Care Services Limited |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 243305JCQA |
Crynodeb
IT Support Technician 2nd Line
Position: IT Support Technician 2nd Line
Location: Rotherham, S61 1AJ
Contract type: Permanent, full time
Rate: £26,780 per annum
This is an exciting opportunity to join our IT Department where you’ll play a crucial role in providing generalist IT support across our rapidly growing organisation.
As an IT Support Technician 2nd Line with Exemplar Health Care, you’ll take ownership of various incidents to perform a technical diagnosis and achieve a resolution, both remotely and on-site.
Based in Rotherham, this role also requires occasional travel to multiple offices and will form part of an out of hour’s on-call rota.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.
We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.
As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.
Day-to-day responsibilities will include:
completing wide range of 2nd line tickets
answering support calls when 1st line are engaged
visiting care homes on occasion
assisting with software related company projects
sever & 365 administration
creating various IT reports
installing / configuring hardware.
About you
Above all, you’ll be someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
proven 2nd line IT is essential (3 years minimum)
knowledge and experience of Helpdesk software
strong experience with Windows, Microsoft office and Microsoft 365
knowledge of networking technologies including TCP/IP, DNS, LAN, WAN, VLAN, DHCP
excellent customer service skills
strong work ethic and self-motivation with the ability to work under pressure
windows Server Operating Systems (2016, 2019) and Microsoft Exchange experience
experience installing / configuring PC’s & Laptops
VMware, router / Firewall experience
full clean driving licence and access to a car
ability to lift moderate weights such as computer display units.
Desirable system experience:
iOS / iPad
SolarWinds Web Help Desk
veeam (Backups)
sophos
barracuda Cloud email security
SQL
MDM experience
Mac OS
Draytek firewalls.
Qualifications
GCSE’S at Grade C or above in English & Mathematics or equivalent
industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
MCSA/MCSE qualifications (desirable)
ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility
employee assistance program – 24-hour helpline.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact iwears@exemplarhc.com or call 07949530204.
Position: IT Support Technician 2nd Line
Location: Rotherham, S61 1AJ
Contract type: Permanent, full time
Rate: £26,780 per annum
This is an exciting opportunity to join our IT Department where you’ll play a crucial role in providing generalist IT support across our rapidly growing organisation.
As an IT Support Technician 2nd Line with Exemplar Health Care, you’ll take ownership of various incidents to perform a technical diagnosis and achieve a resolution, both remotely and on-site.
Based in Rotherham, this role also requires occasional travel to multiple offices and will form part of an out of hour’s on-call rota.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.
We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.
As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.
Day-to-day responsibilities will include:
completing wide range of 2nd line tickets
answering support calls when 1st line are engaged
visiting care homes on occasion
assisting with software related company projects
sever & 365 administration
creating various IT reports
installing / configuring hardware.
About you
Above all, you’ll be someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
proven 2nd line IT is essential (3 years minimum)
knowledge and experience of Helpdesk software
strong experience with Windows, Microsoft office and Microsoft 365
knowledge of networking technologies including TCP/IP, DNS, LAN, WAN, VLAN, DHCP
excellent customer service skills
strong work ethic and self-motivation with the ability to work under pressure
windows Server Operating Systems (2016, 2019) and Microsoft Exchange experience
experience installing / configuring PC’s & Laptops
VMware, router / Firewall experience
full clean driving licence and access to a car
ability to lift moderate weights such as computer display units.
Desirable system experience:
iOS / iPad
SolarWinds Web Help Desk
veeam (Backups)
sophos
barracuda Cloud email security
SQL
MDM experience
Mac OS
Draytek firewalls.
Qualifications
GCSE’S at Grade C or above in English & Mathematics or equivalent
industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
MCSA/MCSE qualifications (desirable)
ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility
employee assistance program – 24-hour helpline.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact iwears@exemplarhc.com or call 07949530204.