Branch Customer Adviser
| Dyddiad hysbysebu: | 09 May 2024 |
|---|---|
| Cyflog: | £22,723 to £25,289 per year |
| Oriau: | Full time |
| Dyddiad cau: | 08 June 2024 |
| Lleoliad: | South Shields, Tyne & Wear |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Newcastle Building Society |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: |
Crynodeb
About the Role
Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role is full time, working 35 hours per week: Monday - Friday 9am - 5pm, plus Saturdays on a rota basis (paid as over time). Typically you will work up to 2 Saturdays per month.
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.
As a Customer Adviser, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary, our colleague benefits package, which in addition to your salary package also includes;
A 35-hour weekly contract
25 days holiday each year plus bank holidays
Extra day holiday for your birthday
Bonus scheme
Pension scheme
Life assurance and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement
The option to buy extra holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role is full time, working 35 hours per week: Monday - Friday 9am - 5pm, plus Saturdays on a rota basis (paid as over time). Typically you will work up to 2 Saturdays per month.
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.
As a Customer Adviser, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary, our colleague benefits package, which in addition to your salary package also includes;
A 35-hour weekly contract
25 days holiday each year plus bank holidays
Extra day holiday for your birthday
Bonus scheme
Pension scheme
Life assurance and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement
The option to buy extra holidays
Two paid volunteering days each year
A broad range of learning and development opportunities