Assistant Product Manager , Homes- Permanent
| Dyddiad hysbysebu: | 09 May 2024 |
|---|---|
| Cyflog: | £45,954 to £51,060 per year |
| Oriau: | Full time |
| Dyddiad cau: | 23 May 2024 |
| Lleoliad: | London, London, EC2Y 5AS |
| Cwmni: | Lloyds Banking Group |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 112567_1715233792 |
Crynodeb
JOB TITLE: Assistant Product Manager, Homes
LOCATION(S): Flexible (London, Bristol, Gloucester, Halifax and Leeds)
SALARY: From £45,954 (based in London)
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
An exciting secondment opportunity within the Existing Customer Team in Homes, which runs a mortgage book of nearly £300bn and ensures we meet the ongoing needs of 2.5m customers. This role will play a crucial part in ensuring that we are ready for the full roll out of the Consumer Duty regulation across all aspects of our mortgage portfolio, ensuring that our products and treatments remain appropriate now and in the future
We work across multiple, market leading, brands including - Halifax, Lloyds and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies.
Some of the things you'll be doing
- Support on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts
- Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes
- Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks
- Be customer centric in everything that you do
About us
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need
- Problem solving - bringing a creative approach to potentially complex issues
- Analytic and Critical thinking - identifying improvements, and working with product managers crafting innovative approaches, interpreting data to identify trends and areas of concern
- Risk management - the ability to assess risk from all aspects, identifying mitigants and improvements to control framework
- Agility & Flexibility - ability to handle multiple tasks, supporting wider team as required
- Communication - excellent written and verbal presentation abilities; confident to present succinctly and discuss evidence-based conclusions and recommendations
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
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