Housing Operations Officer
| Dyddiad hysbysebu: | 08 May 2024 |
|---|---|
| Cyflog: | £18.46 to £22.97 per hour |
| Oriau: | Full time |
| Dyddiad cau: | 07 June 2024 |
| Lleoliad: | Bedfordshire, Eastern England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Raynet Recruitment Ltd |
| Math o swydd: | Temporary |
| Cyfeirnod swydd: | RQ1262283 |
Crynodeb
***37 Hours a week***
**Housing Experience Required**
• The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
• In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include:
• Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
• This will include discussions to understand all aspects of a complaint.
• Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
• Liaising with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
• Responsible for ensuring data and records are accurate to aid management and strategic decision making.
• The role is responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.
**Housing Experience Required**
• The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
• In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include:
• Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
• This will include discussions to understand all aspects of a complaint.
• Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
• Liaising with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
• Responsible for ensuring data and records are accurate to aid management and strategic decision making.
• The role is responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.