Housing Operations Officer
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £20 to £22 per hour |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Shefford, Bedfordshire, SG17 5TQ |
| Company: | Service Care Solutions |
| Job type: | Contract |
| Job reference: | BBBH115603_1715761199 |
Summary
Are you passionate about customer satisfaction and service improvement? We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently.
Key Responsibilities:
- Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.
- Identify areas for service and system improvements based on complaint analysis.
- Act as the primary point of contact for customers, providing clear communication and preventing further dissatisfaction.
- Negotiate and influence stakeholders to achieve optimal outcomes and decisions.
- Assist in planning improvement actions and ensure their successful implementation.
- Collaborate with various council services to address issues raised during complaint investigations.
- Maintain accurate data and records to aid management and strategic decision-making.
Candidate Requirements:
- Strong communication and interpersonal skills.
- Ability to negotiate and influence stakeholders effectively.
- Analytical mindset with a focus on continuous improvement.
- Experience in customer service or complaint handling roles preferred.
- Knowledge of housing services and council operations is an advantage.
If you're ready to make a positive impact and drive improvements in customer service, apply now to join our team as a Complaints Coordinator!