ICT Portfolio and Capacity Manager
| Dyddiad hysbysebu: | 01 May 2024 |
|---|---|
| Cyflog: | £43,742.00 to £50,056.00 per year |
| Gwybodaeth ychwanegol am y cyflog: | £43742.00 - £50056.00 a year |
| Oriau: | Full time |
| Dyddiad cau: | 15 May 2024 |
| Lleoliad: | Norwich, NR1 2DH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | C9246-24-0859 |
Crynodeb
Portfolio Management Maintain an accurate Service Portfolio of all services including live, pipeline and retired. Monitor and optimise the ICT Service Portfolio and Service Catalogue in terms of usage, quality and availability. Ensuring that services are meeting the Trusts expectations. Ensure that both a Service Owner and Information Asset Owner are assigned to each service and responsibilities are clear. Take a holistic view of each service and, working with other ITIL practice leads, ensure that each service has in place required elements in place such as: Business Continuity plans Supplier and Contract information Monitoring, and event management Minimum datasets and service request forms Process owner and responsible for the continual improvement of the Service Portfolio. Develop and maintain a Service Portfolio framework based both on the best practices (ITIL) and the needs of the Trust. Ensure accurate service categorisation by converting multifaceted technical terms into clear and consistent language. Present highly complex information to Service and Business owners and use well developed communication skills to explain and clarify technical issues in order to develop both short and medium-term plans for each service Working with the Senior Leadership Team, understand and document the pipeline of potential new services As new services are introduced either via projects or via BAU, ensure that these are accurately captured within the catalogue. Capacity Management Production and ownership of a comprehensive Monthly ICT Capacity Report and ad-hoc reporting for the Senior Leadership Team and wider Department. Responsible for the creation and maintenance of a Capacity Management Information System (CMIS). Utilise monitoring tools to review and forecast infrastructure demand and requirements to assist the Senior Leadership Team with planning and purchasing decisions. Identify areas of weakness regarding monitoring, such as blind spots, and horizon scan for monitoring tools and metrics that should be considered for adoption. Process owner and responsible for the continual improvement of the Capacity Management process.