Job summary
We are looking for a proactive and highly motivated individual to lead on developing and embedding our ITILv4 Portfolio Management and Capacity Management practices.
You will be working with all areas of ICT to gather key information about Digital Services to build the portfolio and also capacity metrics to inform strategic planning.
It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further.
Main duties of the job
The primary responsibilities of the role are to take full ownership of the ICT Portfolio and Capacity Management practices.
This includes defining the practices and ensuring that they are fully embedded within all relevant aspects of the department and operating effectively.
The primary objective of the portfolio practice is to ensure that a portfolio of all digital services is accurate and presented to both end users and ICT staff in an appropriate and usable format.
The primary objective of the capacity practice is to ensure that all digital services within the portfolio have agreed capacity limits set which are measured regularly. This data and trending analysis is then presented to stakeholders to inform service strategies.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Portfolio Management
- Maintain an accurate Service Portfolio of all services including live, pipeline and retired.
- Monitor and optimise the ICT Service Portfolio and Service Catalogue in terms of usage, quality and availability.
- Ensuring that services are meeting the Trusts expectations.
- Ensure that both a Service Owner and Information Asset Owner are assigned to each service and responsibilities are clear.
- Take a holistic view of each service and, working with other ITIL practice leads, ensure that each service has in place required elements in place such as:
- Business Continuity plans
- Supplier and Contract information
- Monitoring, and event management
- Minimum datasets and service request forms
- Process owner and responsible for the continual improvement of the Service Portfolio.
- Develop and maintain a Service Portfolio framework based both on the best practices (ITIL) and the needs of the Trust.
- Ensure accurate service categorisation by converting multifaceted technical terms into clear and consistent language.
- Present highly complex information to Service and Business owners and use well developed communication skills to explain and clarify technical issues in order to develop both short and medium-term plans for each service
- Working with the Senior Leadership Team, understand and document the pipeline of potential new services
- As new services are introduced either via projects or via BAU, ensure that these are accurately captured within the catalogue.
Capacity Management
- Production and ownership of a comprehensive Monthly ICT Capacity Report and ad-hoc reporting for the Senior Leadership Team and wider Department.
- Responsible for the creation and maintenance of a Capacity Management Information System (CMIS).
- Utilise monitoring tools to review and forecast infrastructure demand and requirements to assist the Senior Leadership Team with planning and purchasing decisions.
- Identify areas of weakness regarding monitoring, such as blind spots, and horizon scan for monitoring tools and metrics that should be considered for adoption.
- Process owner and responsible for the continual improvement of the Capacity Management process.
Job description
Job responsibilities
Portfolio Management
- Maintain an accurate Service Portfolio of all services including live, pipeline and retired.
- Monitor and optimise the ICT Service Portfolio and Service Catalogue in terms of usage, quality and availability.
- Ensuring that services are meeting the Trusts expectations.
- Ensure that both a Service Owner and Information Asset Owner are assigned to each service and responsibilities are clear.
- Take a holistic view of each service and, working with other ITIL practice leads, ensure that each service has in place required elements in place such as:
- Business Continuity plans
- Supplier and Contract information
- Monitoring, and event management
- Minimum datasets and service request forms
- Process owner and responsible for the continual improvement of the Service Portfolio.
- Develop and maintain a Service Portfolio framework based both on the best practices (ITIL) and the needs of the Trust.
- Ensure accurate service categorisation by converting multifaceted technical terms into clear and consistent language.
- Present highly complex information to Service and Business owners and use well developed communication skills to explain and clarify technical issues in order to develop both short and medium-term plans for each service
- Working with the Senior Leadership Team, understand and document the pipeline of potential new services
- As new services are introduced either via projects or via BAU, ensure that these are accurately captured within the catalogue.
Capacity Management
- Production and ownership of a comprehensive Monthly ICT Capacity Report and ad-hoc reporting for the Senior Leadership Team and wider Department.
- Responsible for the creation and maintenance of a Capacity Management Information System (CMIS).
- Utilise monitoring tools to review and forecast infrastructure demand and requirements to assist the Senior Leadership Team with planning and purchasing decisions.
- Identify areas of weakness regarding monitoring, such as blind spots, and horizon scan for monitoring tools and metrics that should be considered for adoption.
- Process owner and responsible for the continual improvement of the Capacity Management process.
Person Specification
Qualifications
Essential
- ITILv4 Foundation
- Degree in ICT or Related Field
Desirable
- ITILv4 Drive Stakeholder Value
Experience
Essential
- Significant experience of delivering ICT services
- Experience of working within an ITIL focussed environment
Desirable
- Experience of managing a large service portfolio
- Experience of capacity management
Skills
Essential
- Presenting complex topics to a wide range of stakeholders
Knowledge
Essential
- Knowledge of ITIL practices related to portfolio and capacity and the dependencies between them
- Knowledge of the application of ICT policies and procedures
Desirable
- Knowledge of the NHS and its strategy
Person Specification
Qualifications
Essential
- ITILv4 Foundation
- Degree in ICT or Related Field
Desirable
- ITILv4 Drive Stakeholder Value
Experience
Essential
- Significant experience of delivering ICT services
- Experience of working within an ITIL focussed environment
Desirable
- Experience of managing a large service portfolio
- Experience of capacity management
Skills
Essential
- Presenting complex topics to a wide range of stakeholders
Knowledge
Essential
- Knowledge of ITIL practices related to portfolio and capacity and the dependencies between them
- Knowledge of the application of ICT policies and procedures
Desirable
- Knowledge of the NHS and its strategy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
