Customer Relations Specialist
| Dyddiad hysbysebu: | 30 April 2024 |
|---|---|
| Cyflog: | £11.69 to £11.69 per hour |
| Oriau: | Full time |
| Dyddiad cau: | 30 May 2024 |
| Lleoliad: | Cannock, Staffordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Tudor Employment Agency Ltd |
| Math o swydd: | Temporary |
| Cyfeirnod swydd: | TEAVEOCSS/18 |
Crynodeb
Tudor Employment are recruiting a Customer Relations Specialist for our client based in Cannock.
This is a full-time temporary position.
Are you the right person for this role? Key attributes of the Customer Relations Specialist are:
Self motivation
Work under your own initiative and as part of a team
Understand the need for process
Resilient
Telephone sales experience
Prior utilisation of a CRM
Proven experience in objection handling
Contractual Negotiations
Waste industry knowledge
Experience with IT/ CRM systems
Have GCSE’s in English/Maths (or equivalent) at Grade C or above
What will I be doing? Key duties of the Customer Relations Specialist will include:
Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner
Ensure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots
Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained
To nurture and repair relationships with existing customers potentially looking to leave
Represent the best interests of the company and promote the value of our strategic objectives and purpose
Respond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s set
Recognising the internal customers and ensuring efficient communicate with a customer centric ethos
Prepare and issue quotations, contracts and all service related enquiries
Follow up with customers through the SCR process to ensure their continued customer satisfaction going forward
To proactively influence customer service measures including NPS, Trustpilot and all social media outlets
To incorporate any reasonable practicable duties to achieve an excellent customer experience
What are the hours of work?
This is a full-time vacancy, working Monday-Friday 8AM-5PM.
What is the rate of pay?
£11.69 per hour.
How do I apply?
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSS/18
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!
This is a full-time temporary position.
Are you the right person for this role? Key attributes of the Customer Relations Specialist are:
Self motivation
Work under your own initiative and as part of a team
Understand the need for process
Resilient
Telephone sales experience
Prior utilisation of a CRM
Proven experience in objection handling
Contractual Negotiations
Waste industry knowledge
Experience with IT/ CRM systems
Have GCSE’s in English/Maths (or equivalent) at Grade C or above
What will I be doing? Key duties of the Customer Relations Specialist will include:
Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner
Ensure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots
Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained
To nurture and repair relationships with existing customers potentially looking to leave
Represent the best interests of the company and promote the value of our strategic objectives and purpose
Respond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s set
Recognising the internal customers and ensuring efficient communicate with a customer centric ethos
Prepare and issue quotations, contracts and all service related enquiries
Follow up with customers through the SCR process to ensure their continued customer satisfaction going forward
To proactively influence customer service measures including NPS, Trustpilot and all social media outlets
To incorporate any reasonable practicable duties to achieve an excellent customer experience
What are the hours of work?
This is a full-time vacancy, working Monday-Friday 8AM-5PM.
What is the rate of pay?
£11.69 per hour.
How do I apply?
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSS/18
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!