Customer Relations Specialist/ Admin
| Dyddiad hysbysebu: | 30 April 2024 |
|---|---|
| Cyflog: | £11.69 per hour |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Full time |
| Dyddiad cau: | 29 May 2024 |
| Lleoliad: | CANNOCK, WS11 8JP |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Temporary |
| Cyfeirnod swydd: | VLA 5248303 |
Crynodeb
What's involved with this role:
Temporary Customer Relations Specialist/ Admin
Reference no: VLA 5248303
Pay Rate: £11.69 per hour PAYE
40 Monday to Friday, 08:00 - 17:00
This opening assignment is for 1-2 months
City: CANNOCK
Enhanced DBS disclosure required
Flexible working hours - hybrid working
Take responsibility for all aspects of the customer relationship for ‘house’ accounts portfolio. This will be achieved by offering customers an enhanced customer experience when changing any elements of their services, avoiding potential threats to terminate(TTT). The Customer Relationship Specialist will also identify the potential to enhance and grow the customer's account introducing other service offerings. The objective will be to provide customers with an improved customer journey with first class case resolution. Success will be measured through positive revenue, retention rates and an extended length of service agreements.
Key Responsibilities
Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner.
Ensure that all customer activity/communication is logged in Salesforce to provide visibility to other stakeholders
Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots.
Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained.
Nurture and repair relationships with existing customers potentially looking to leave
Represent the best interests and promote the value of strategic objectives and purpose
Respond appropriately to all Salesforce cases and customer communications in a timely manner achieving the corporate KPI’s set
Recognising internal customers and ensuring that you communicate effectively with a customer centric ethos.
Prepare and issue quotations, contracts and all service related enquiries.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
GCSE’s in English/Maths (or equivalent) at Grade C or above
Knowledge:
Waste industry knowledge
Industry/product understanding
Understand the need for process.
Experience:
Experience of working in a fastpaced environment
Telephone sales experience
Proven experience in objection handling
Experience with IT/CRM systems
Contractual Negotiations
Skills & Abilities:
Excellent Negotiation skills
Influencing Skills
Ability to prioritize and organize
Work under your own initiative and as part of a team.
Written and verbal communication
ALD
1
Job Ref: VLA 5248303
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.