Technical Operations Assistant
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £23,500 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | NG2 7LA |
| Remote working: | On-site only |
| Company: | City Communications Ltd |
| Job type: | Permanent |
| Job reference: | opsassistant |
Summary
City Communications provides Telecommunications, IT & Web Services. Serving customers across the UK since 2012 we value the high quality services we supply and that is why all of our products are designed with the user or client in mind.
The role of operations assistant is central to the business and requires a strong work ethic and a desire to learn. You will be expected to be able to multi task across a variety of subjects and assist the Operation Director in all areas of the business.
What you would do in the role
· Assisting the Operations Director with the day to day operation of the business.
· Using technical support systems to assist customers
· Provide excellent customer support and maintain relationship with suppliers and clients.
· Use and maintain the businesses software systems
· Assist in processing and managing client instructions from start to finish
· Managing email inbox’s
· Inbound customer and supplier calls
· Maintaining supplier relationships
· Assisting with product support
. Assisting in running operations in the various departments within the business
. Supplier reconciliation support
· Report issues or problems with suppliers to Operations Manager.
How we’d expect you to do it
Demonstrate alignment with company values at all times.
· Display strong team working and interpersonal skills, with the ability to work effectively with colleagues across the business.
· Be both comfortable working as part of a team and be a self-driven individual that’s able to manage their own time.
· Take ownership of your workload and of our clients and suppliers’ problems.
· Supporting and supervising team members from around the business.
· Offer thoughtful, new and innovative solutions to everyday business problems
· Be proactive and constantly using your initiative around the management of our clients and suppliers.
The role of operations assistant is central to the business and requires a strong work ethic and a desire to learn. You will be expected to be able to multi task across a variety of subjects and assist the Operation Director in all areas of the business.
What you would do in the role
· Assisting the Operations Director with the day to day operation of the business.
· Using technical support systems to assist customers
· Provide excellent customer support and maintain relationship with suppliers and clients.
· Use and maintain the businesses software systems
· Assist in processing and managing client instructions from start to finish
· Managing email inbox’s
· Inbound customer and supplier calls
· Maintaining supplier relationships
· Assisting with product support
. Assisting in running operations in the various departments within the business
. Supplier reconciliation support
· Report issues or problems with suppliers to Operations Manager.
How we’d expect you to do it
Demonstrate alignment with company values at all times.
· Display strong team working and interpersonal skills, with the ability to work effectively with colleagues across the business.
· Be both comfortable working as part of a team and be a self-driven individual that’s able to manage their own time.
· Take ownership of your workload and of our clients and suppliers’ problems.
· Supporting and supervising team members from around the business.
· Offer thoughtful, new and innovative solutions to everyday business problems
· Be proactive and constantly using your initiative around the management of our clients and suppliers.