Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Service Desk Analyst
| Dyddiad hysbysebu: | 12 Ebrill 2024 |
|---|---|
| Cyflog: | £31,923 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31,923 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Ebrill 2024 |
| Lleoliad: | Stratford, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | L&Q Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Service Desk Analyst
Title: Service Desk Analyst
Contract Type: Fixed Term, 12 months
Hours: 35 hours, Full Time
Location: West Ham Lane, Stratford, London
Persona: Office based with one day a week working from home
Salary: £31,923 per annum
Closing date for completed applications: 23rd April 2024 at 23:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile.docx
A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face.
We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work.
You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who’s focus it is to provide exceptional service to all customers, internal and external to the business.
The Service Desk Analyst will:
Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.
Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
Work collaboratively with other team members across technology.
Demonstrate strong interpersonal and written skills.
Demonstrate exceptional customer service in day to day work with those internal to the business
Apply approved diagnostic utilities to aid in troubleshooting.
Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices.
Skills and Experience:
Previous Service Desk/Help Desk Experience
ITIL Foundation Level knowledge or Higher (desirable)
Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
Hands on knowledge of telephony, including mobile devices and within Microsoft Tea
Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas.
Excellent communication (written and verbal) and interpersonal skills.
Ability to explain technical issues to those with non-technical backgrounds.
Excellent problem-solving skills, with a focus on providing exceptional customer service.
If you are interested in this role and have the experience required, then apply without delay!
*We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Title: Service Desk Analyst
Contract Type: Fixed Term, 12 months
Hours: 35 hours, Full Time
Location: West Ham Lane, Stratford, London
Persona: Office based with one day a week working from home
Salary: £31,923 per annum
Closing date for completed applications: 23rd April 2024 at 23:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile.docx
A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face.
We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work.
You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who’s focus it is to provide exceptional service to all customers, internal and external to the business.
The Service Desk Analyst will:
Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.
Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
Work collaboratively with other team members across technology.
Demonstrate strong interpersonal and written skills.
Demonstrate exceptional customer service in day to day work with those internal to the business
Apply approved diagnostic utilities to aid in troubleshooting.
Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices.
Skills and Experience:
Previous Service Desk/Help Desk Experience
ITIL Foundation Level knowledge or Higher (desirable)
Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
Hands on knowledge of telephony, including mobile devices and within Microsoft Tea
Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas.
Excellent communication (written and verbal) and interpersonal skills.
Ability to explain technical issues to those with non-technical backgrounds.
Excellent problem-solving skills, with a focus on providing exceptional customer service.
If you are interested in this role and have the experience required, then apply without delay!
*We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.