L1 Application Support Analyst
| Posting date: | 09 May 2025 |
|---|---|
| Salary: | £45,000 to £55,000 per year |
| Additional salary information: | 5000 |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Canary Wharf, East London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Kaveltech Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Role Summary
As a Level 1 (L1) Application Support Analyst, you will provide first-line technical and functional support across key domains including Trade Capture, Payments, Risk Management, and Batch Monitoring. Your primary responsibility will be to ensure systems remain operational and that issues are logged, categorized, and escalated in a timely and effective manner.
Key Responsibilities by Domain
1. Trade Capture Support
Monitor real-time trade capture systems (e.g., Murex, Summit)
Perform basic log and error analysis for booking issues
Triaging trade capture issues and escalating to L2 as needed
Validate data consistency and completeness in trade feeds
2. Payments Application Support
Monitor payment systems and queues (SWIFT, AccessPay)
Handle payment rejections and perform SWIFT message validation
Ensure timely escalation and logging of exceptions in ServiceNow
Track and reconcile transaction status across platforms
3. Risk Management Support
Ensure Fusion Risk and ActivePivot are operational
Monitor market and credit risk data feeds
Perform first-line troubleshooting on risk engine issues
Flag data quality concerns for further investigation
4. Job Scheduler/Batch Monitoring
Monitor and restart ETL jobs (e.g., Control-M, Autosys)
Report failures to appropriate upstream/downstream teams
Ensure all batch and EOD processes complete within SLA
Maintain runbook and error documentation for all monitored jobs
5. Incident Coordination
Log and categorize all incidents using ServiceNow or Remedy
Conduct impact assessments and escalate per SOP
Communicate incident updates to business and tech teams
Coordinate resolution efforts with L2 teams and SMEs
6. Service Desk / Bridge Support
Act as the initial point of contact for all user queries
Route tickets to relevant teams based on issue classification
Ensure SLA compliance for ticket updates and resolution
Maintain documentation and knowledge base articles
Required Skills & Experience
Technical Skills
Basic SQL (for data validation and queries)
Unix/Linux fundamentals
Scripting knowledge (Python or Shell preferred)
Familiarity with job control tools (Control-M, Autosys)
Domain Knowledge
Financial instruments (FX, Fixed Income, Equities)
SWIFT MT/MX message structure
Risk metrics (VaR, PnL sensitivity, exposure analysis)
Trade lifecycle and settlement processes
Tools & Platforms
Murex / Summit
Fusion Risk / ActivePivot
SWIFT Alliance Access / AccessPay
Jira, ServiceNow, Remedy
SQL Developer
Excel (incl. VBA)
Key Attributes
Strong analytical and problem-solving skills
Excellent verbal and written communication
Detail-oriented with a focus on accuracy
Ability to work under pressure and multitask
Flexible for shifts, including weekend or on-call rotations
Preferred Qualifications
Bachelor’s degree in Computer Science, Finance, or a related field
ITIL Foundation Certification
Minimum 5 years experience in Investment Banking, Treasury, or Fintech environments
Exposure to Agile/Scrum and DevOps practices