Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Enquiries and Clearing Officer
| Dyddiad hysbysebu: | 09 Ebrill 2024 |
|---|---|
| Cyflog: | £30,950 i £34,027 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | (for exceptional performers, there is scope for further progression up to £39,131 per annum) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Ebrill 2024 |
| Lleoliad: | Derby, Derbyshire |
| Cwmni: | University of Derby |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 0576-23-R |
Crynodeb
Challenging, interesting and constantly changing, the University of Derby is an exceptional place to learn and an incredibly rewarding place to work.
Ours is an extraordinary educational environment and because we specialise in identifying and developing individual potential, you can be confident you'll receive all the help and encouragement you need to build a rewarding career with lots of opportunities to progress.
Our combined higher and further education offering is spread over campuses in Derby, Buxton, Leek and Chesterfield and we have some of the best university facilities in the UK, investing more than £200 million in facilities in the last 10 years.
We achieve outstanding results for our teaching and research and with more than 34,000 people choosing to study with us every year, we depend on the dedication of a team of 2,200 academic and professional services staff.
Financially strong and seriously ambitious we offer our employees a family-friendly, rewarding career with lots of opportunities to progress.
About the role
The Student Recruitment Enquiry Team, in the External Relations department, provides a vital service to enable the University to meet its student recruitment targets by delivering an excellent customer experience throughout the student journey.
You will manage the Enquiries and Call Centre Supervisor and Assistants, ensuring the delivery of high quality engagement with prospective students, influencers and other key stakeholders through inbound and outbound activity across multiple platforms.
You will work with the Enquiries and Clearing Operations Manager to deliver a customer-focused, compliant, efficient and effective enquirer experience for the University. This will include ensuring that processes are aligned to the University’s strategy and policies, managing high and unpredictable volumes during peak periods, meeting KPIs such as turnaround times, and ensuring compliance requirements are met.
A customer service ethos which matches the University’s values and behaviours is essential; outstanding leadership and management, communication, persuasion and influencing skills are a must, as is a commitment to continuous improvement and a determination for excellence.
This role requires you to support the wider work of the External Relations department to provide an excellent prospective student experience. You will assist key activities such as Clearing and confirmation, Open Days, outreach events, and enrolment, and be willing to undertake occasional evening and weekend work at specific times of the year, particularly in August and September.
Interview date – 9th May 2024
On appointment, the job title for this role will be Conversion and Clearing Officer.
For further information and informal enquiries regarding the role, please contact Claire Robson, Enquiries and Clearing Manager via c.robson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post.
To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
Ours is an extraordinary educational environment and because we specialise in identifying and developing individual potential, you can be confident you'll receive all the help and encouragement you need to build a rewarding career with lots of opportunities to progress.
Our combined higher and further education offering is spread over campuses in Derby, Buxton, Leek and Chesterfield and we have some of the best university facilities in the UK, investing more than £200 million in facilities in the last 10 years.
We achieve outstanding results for our teaching and research and with more than 34,000 people choosing to study with us every year, we depend on the dedication of a team of 2,200 academic and professional services staff.
Financially strong and seriously ambitious we offer our employees a family-friendly, rewarding career with lots of opportunities to progress.
About the role
The Student Recruitment Enquiry Team, in the External Relations department, provides a vital service to enable the University to meet its student recruitment targets by delivering an excellent customer experience throughout the student journey.
You will manage the Enquiries and Call Centre Supervisor and Assistants, ensuring the delivery of high quality engagement with prospective students, influencers and other key stakeholders through inbound and outbound activity across multiple platforms.
You will work with the Enquiries and Clearing Operations Manager to deliver a customer-focused, compliant, efficient and effective enquirer experience for the University. This will include ensuring that processes are aligned to the University’s strategy and policies, managing high and unpredictable volumes during peak periods, meeting KPIs such as turnaround times, and ensuring compliance requirements are met.
A customer service ethos which matches the University’s values and behaviours is essential; outstanding leadership and management, communication, persuasion and influencing skills are a must, as is a commitment to continuous improvement and a determination for excellence.
This role requires you to support the wider work of the External Relations department to provide an excellent prospective student experience. You will assist key activities such as Clearing and confirmation, Open Days, outreach events, and enrolment, and be willing to undertake occasional evening and weekend work at specific times of the year, particularly in August and September.
Interview date – 9th May 2024
On appointment, the job title for this role will be Conversion and Clearing Officer.
For further information and informal enquiries regarding the role, please contact Claire Robson, Enquiries and Clearing Manager via c.robson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post.
To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.