Call Centre Operator - DEFRA
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | £12.33 per hour |
| Additional salary information: | Pension and Holidays |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | York, North Yorkshire, YO1 7PX |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | DEF0585_1712322075 |
Summary
Call Centre Operator - DEFRA
Location: York (Hybrid Working. 3 days in the office and 2 working from home)
Pay: 12.33
Job Type: Temporary
Sector: Public Sector
Hours: 37 hours a week (Monday to Friday, 09:00-16:30)
A Little Bit About Us:
Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.
Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.
About the Client:
DEFRA is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
What Will Be Your Day to Day Tasks?
Within this role you will be working in a small team who deal with inbound and outbound calls to farmers regarding surveys and questionnaires, your tasks will include but not be limited to:
- Record information received, updating records when relevant.
- To maintain customer records daily, ensuring the register is accurate and as up to date as possible.
- Assess the risks to the confidentiality, integrity and availability of information, ensuring that DEFRA's reputation is never compromised.
- To provide timely and accurate information to telephone callers within 5 working days (both those associated with the farming industry and areas within DEFRA)
- To keep up with voice mail messages and ensure contact is received by the customer within 48 hours.
- To collect and process survey data for the Annual Sheep and Goat Inventory/June Agricultural Survey forms, submitted in line with data handling procedures and to survey schedules
- Update survey information onto FSS (Farm Survey System) and any associated access databases ensuring accurate records and data are maintained.
- Ensure 95% of forms scrutinised by survey close down ensuring all comments are addressed, names and addresses corrected and comments relevant to the survey are actioned.
- Respond to requests for survey information helping holders to complete the surveys by talking them through the sections explaining clearly what is required in a helpful, respectful and courteous manner within 2 working days of the customer making the request
Please note we are seeing a large volume of applications per role and therefore we ask that if you have not heard 7-14 working days to presume you have on this occasion been unsuccessful.
What's in this for you?
Applying for a call centre role focused on engaging farmers for questionnaire and survey responses in the civil service offers a unique opportunity to directly contribute to policy making processes.
By interacting with farmers, individuals in this role play a crucial part in gathering valuable insights and data that inform agricultural policies and initiatives. This position allows for meaningful engagement with diverse stakeholders, honing communication skills while making a tangible impact on the agricultural sector's development and sustainability.
Diversity in the workplace:
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.