IT Capacity Manager
| Dyddiad hysbysebu: | 25 Mawrth 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Ebrill 2024 |
| Lleoliad: | EC2V 7NQ |
| Cwmni: | Capita plc |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10096515-42284 |
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About the role:
Capacity Manager is responsible for ensuring that there is sufficient capacity to meet the demands of the business, maintain service levels in a cost-effective manner. The role will act as a lead subject matter expert for Capacity Management and related Demand management activities in order to continuously improve the way in which Capita manages its IT service resources, meets business objectives and reduces risk to service. The Capacity Manager is responsible for ensuring that there is sufficient IT capacity to meet current and future business demands of both internal and external clients in a cost effective manner. The role will act as a lead subject matter expert for Capacity Management activities in order to continuously improve the way in which Capita TSS manages its IT service resources, meets business objectives and reduces risk to service
What you will be doing:
Ensure that appropriate levels of monitoring of resources and system performance are set, track IT resource usage and promptly identify any capacity issues; provide capacity trending information to allow for forecasting future capacity requirements
• Produce high quality reports on capacity and performance of Services against capacity targets contained in SLAs for Capita clients, ensure any capacity constraints or risks are resolved appropriately
• Where applicable, produce capacity plans in line with the organisation's business planning cycle, identifying capacity requirements early enough to take account of procurement lead times
• Document up to date information to support Capacity Management activities. This may involve liaising with internal and third party providers to collect information
• Contribute to the development of Capacity Management process and polices and ensure adherence in providing support to IT Services
• Liaise with relevant stakeholders to maintain knowledge of future demand for Services and predict the effects of demand on service levels and resultant capacity requirements
• Ensure requirements for reliability, performance and availability are taken into account in all capacity planning and sizing activities.
• Assist with capacity impact assessment for any major changes to IT service or component, this includes attending relevant Change Advisory Boards (CABs)
• Assist with the design of new services to advise on required levels of service from Capacity Management point of view
• Support the investigation and resolution of any Capacity related incidents and ensure appropriate Service Improvement Plan (SIP) is initiated to prevent reoccurrence
What we are looking for:
Proven experience of working in Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units. This experience may have been gained on the client side or with a large service provider / service integrator
• Experience working in an environment based on best practice frameworks such as ITIL
• Cloud Capacity Management and Optimisation
• Sound knowledge of IT infrastructure and application technologies
• Experience in handling complex situations and escalations
• Experience in incident and problem resolution and Continuous Service Improvement CSI
• Proven ability to work with a diverse set of stakeholders
Must have active SC or be eligible for SC
What's in it for you?
• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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