Are you known for being all about the details? Do you like to be working behind the scenes, being trusted to ensure everything runs smoothly? What will I be responsible for as a Kitchen Assistant? There are the types of people who throw a tantrum as you add ...

Senior Waiting List Co-ordinator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

08 June 2023
The Newcastle upon Tyne Hospitals NHS Foundation Trust - 317 02 Royal Victoria Infirmary, NE1 4LP
£25,147 - £27,596 Per annum

The Womens Services Waiting List Team is seeking to recruit a dynamic and motivated Senior Co-ordinator on a fixed term/secondment basis. This is an ideal opportunity to showcase your skills in supporting the Directorate to achieve full theatre utilisation and...

Phlebotomist | The Newcastle upon Tyne Hospitals NHS Foundation Trust

08 June 2023
The Newcastle upon Tyne Hospitals NHS Foundation Trust - 317 02 Royal Victoria Infirmary, NE1 4LP
£22,383 pro rata

We are looking for a highly motivated Phlebotomist to join our team in Neurosciences at the Royal Victoria Infirmary. • Interview Date: 27 June 2023 • 22 hours/week • You will be redirected to Trac to apply for the vacancy. Please expand the job details ...

Clerical Officer | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

08 June 2023
Northumbria Healthcare NHS Foundation Trust - North Shields, NE29 8NH
£20,270 - £21,318 pro rata per annum

Applications are invited from candidates who are suitably qualified and experienced in clerical work to join our busy secretarial team in Urology at North Tyneside General Hospital. The successful candidate will support the Urology Team by offering clerical ...

Customer Quality and Experience Manager - CSC

08 June 2023
Home Group Limited - Newcastle upon Tyne (Gosforth Park Way), NE1 NBX
£32,000 per year
Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a cash health plan. We are the UK National Contact Centre Team of the Year and winners of the North East Contact Centre of the Year. We are always looking for ways to be even better. So, what next for us? Well, to build on our success we are embarking on an exciting period, broadening the ways we interact with our customers – sounds cool, right? We want customers who contact our omni-channel call centre to have a truly Brilliant Customer Experience. We want our processes to be seamless, our technology to be top notch and to work collaboratively with our customers and key stakeholders across the UK which include external Contractor Parties as well colleagues from across the rest of Home Group. We want an energised, innovative, and skilled change professional to join us to deliver our aspirational plans. Home Group is one of the UK’s largest providers of high-quality housing and supported housing services and products – so you’ll be part of an organisation that is passionate and makes a difference to thousands of people every single day. Be yourself at Home Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’ll be an experienced change professional, able to manage a portfolio of tactical change within our centre, supporting the centres management team in scoping out new change, working with key stakeholders to deploy change (including business readiness checks) and tracking the benefits of change that has been delivered. Successful job applicants will be comfortable working at pace, whilst applying the right level of governance to ensure that change initiatives are delivered in a controlled way, driving quality outcomes. You’ll also be flexible and ready to respond reactively to meet the demands of our busy centre, at times managing competing priorities and deadlines. You’ll have excellent engagement skills and the ability to motivate colleagues to support change initiatives. You’ll be a problem-solver, a creative thinker, a collaborator, and a data analyst, able to make evidence-based improvement suggestions to our processes or practices. You must have experience of managing tactical change, ideally in a call centre environment, including experience with different contact channels and technology. It would be great if you had a relevant qualification in change, such as Agile or Lean 6-sigma - but don't worry if you don't. About the role This role is responsible for enhancing the experience of customers who contact our omni-channel call centre. Ensuring our customer promise is met and our Customer Service Advisors can provide a Brilliant Customer Experience. You will be working within the wider Customer Service Excellence & Improvement Team, alongside our Knowledge Management Team and our Performance & Improvement Coaches; all of whom are focused on supporting the centre to deliver a quality service for our customers. You will also work closely with our Management Team to deliver change internally within the Customer Service Centre whilst also working with key stakeholders across wider Home Group to set us up for success when change happens outside of our centre, playing a critical role of ‘readiness champion’. Want to know more? If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Experience Manager Customer Experience Manager Job Description and find out more about Home Group . We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards ! Applying for this job Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a...

Experienced Paediatric Nurses – required urgently ZBGHD02

08 June 2023
Disability North - Gateshead, Tyne & Wear

Hours: Full and Part time hours available 1 Post 3 x 12 hour waking night shifts 2 posts of 2 x 12 hour night shifts and 2 x 12 hour day shifts plus bank cover Hourly Rate: £30.00 per hour Responsible to: Personal Health Budget Employer Location: Gateshead ...

Family Support and Health Care Workers ZBGHD03

08 June 2023
Disability North - Gateshead, Tyne & Wear

Job Role: Family Support and Health Care Workers Hours: Full and Part time hours available Positions available: 1 post of 3 nights per week 2 posts x 2 nights per week 2 x 12 hour day shifts available per week plus holiday and sickness cover Hourly Rate: £12....

Domestic Assistant /Cleaner

08 June 2023
Leonard Cheshire - NE2 1EU
£10.42 to £12.42 per hour

Sponsorship is not available for this role Full time- 37.5 hours per week. You must have the entitlement to work full time hours. Basic hourly rate - £10.42 per hour, up to £12.42 per hour with enhancement. A night enhancement of £1.50 per hour will apply from...

Aortovascular Specialist Nurse | The Newcastle upon Tyne Hospitals NHS Foundation Trust

08 June 2023
The Newcastle upon Tyne Hospitals NHS Foundation Trust - 31701 Freeman Hospital, NE7 7DN
£43,742 - £50,056 pro rata

We have an exciting opportunity within Cardiothoracic Surgery for a Band 7, to work as an Aortic Surgical Specialist Nurse. This is a new role and would be suited to a highly motivated, suitably experienced registered Nurse who enjoys service development, ...

Trainee Nectar Practitioner | The Newcastle upon Tyne Hospitals NHS Foundation Trust

08 June 2023
The Newcastle upon Tyne Hospitals NHS Foundation Trust - 317 Trustwide, NE7 7DN
£28,407 - £42,618 per annum

The North East & Cumbria Transport and Retrieval Service (NECTAR) is looking to recruit adult/paediatric nurses and ODP’s into the role of Trainee Transport Practitioner. This is an exciting opportunity to join our rapidly expanding service. NECTAR is based at...