Service Coordinator
| Dyddiad hysbysebu: | 02 Mehefin 2026 |
|---|---|
| Cyflog: | £31,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Gorffennaf 2026 |
| Lleoliad: | Luton, Bedfordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Mary Seacole Housing Association |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | Service Coordinator |
Crynodeb
Contract - Fixed term
Full time - 39 hours a week – weekday Monday – Friday
Service Coordinator - RISE & SHINE
Luton, Bedfordshire
Full-Time
Competitive Salary (Dependent on Experience)
Mary Seacole Housing Association (MSHA)
£31,000
About Us
Mary Seacole Housing Association (MSHA) is committed to supporting vulnerable individuals experiencing homelessness, trauma, and multiple disadvantage. We deliver trauma-informed, person-centred services that empower people to rebuild stability, independence, and wellbeing.
We are now seeking a passionate and organised RISE & SHINE Coordinator to support the operational delivery of two important accommodation services within Luton’s Rough Sleeping Pathway.
About the Services
RISE
A supported accommodation and assessment service for single homeless men requiring stabilisation, assessment, and support towards sustainable housing outcomes.
SHINE
A women-only immediate-access accommodation and support service for women experiencing rough sleeping, homelessness, trauma, domestic abuse, and multiple disadvantage.
Both services operate using trauma-informed and psychologically informed approaches to support residents with dignity, safety, and compassion.
The Role
The RISE & SHINE Coordinator will play a key role in the day-to-day coordination of accommodation services, supporting residents, maintaining safe environments, and ensuring effective operational delivery across both services.
This is a highly visible, client-facing role requiring someone who is proactive, organised, resilient, and solution-focused.
You will work closely with the Service Manager, Support Workers, external agencies, and residents to ensure services are responsive, safe, and person-centred.
Key Responsibilities
Accommodation & Property Coordination
Support the day-to-day operational management of accommodation services
Monitor repairs, maintenance, health & safety, and property standards
Coordinate room checks, inspections, and occupancy management
Support void turnaround processes and building safety compliance
Resident Support & Engagement
Support residents to settle into accommodation and engage with services
Promote trauma-informed and psychologically informed practice
Assist residents to access housing, healthcare, benefits, and specialist support
Support positive engagement, wellbeing, and independence
Safeguarding & Risk Management
Identify and respond appropriately to safeguarding concerns
Contribute to risk assessments, incident management, and safety planning
Promote a strong safeguarding culture across both services
Operational Coordination
Support rota coordination, communication, and service operations
Maintain accurate records and case management updates
Assist with monitoring occupancy, outcomes, and reporting requirements
Partnership Working
Work collaboratively with outreach teams, health services, housing providers, social care, domestic abuse services, and voluntary organisations
Attend meetings and contribute operational updates where required
About You
We are looking for someone who has:
Experience & Knowledge
Experience within homelessness, supported accommodation, housing, or related services
Experience supporting vulnerable adults with complex needs
Knowledge of safeguarding, trauma-informed practice, and risk management
Understanding of homelessness pathways and supported housing services
Skills & Abilities
Strong organisational and coordination skills
Ability to manage competing priorities in a fast-paced environment
Excellent communication and relationship-building skills
Ability to remain calm and professional in challenging situations
Good record-keeping and reporting skills
Personal Qualities
Compassionate and non-judgemental
Resilient and emotionally intelligent
Proactive and solution-focused
Committed to equality, diversity, and inclusion
Passionate about supporting vulnerable people
Additional Information
This role will involve participation in an on-call rota
An enhanced DBS check will be required due to the nature of the role
Regular supervision, training, and development opportunities will be provided
Why Join MSHA?
At MSHA, you will be part of a dedicated organisation making a real difference within the community. We offer a supportive working environment, meaningful work, and opportunities to contribute to innovative homelessness and support services.
If you are passionate about supporting people experiencing homelessness and want to be part of a compassionate and dynamic team, we would love to hear from you.
Due to the nature of the work and the needs of the women accessing the service, this post is open to women only. This is a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010.
Full time - 39 hours a week – weekday Monday – Friday
Service Coordinator - RISE & SHINE
Luton, Bedfordshire
Full-Time
Competitive Salary (Dependent on Experience)
Mary Seacole Housing Association (MSHA)
£31,000
About Us
Mary Seacole Housing Association (MSHA) is committed to supporting vulnerable individuals experiencing homelessness, trauma, and multiple disadvantage. We deliver trauma-informed, person-centred services that empower people to rebuild stability, independence, and wellbeing.
We are now seeking a passionate and organised RISE & SHINE Coordinator to support the operational delivery of two important accommodation services within Luton’s Rough Sleeping Pathway.
About the Services
RISE
A supported accommodation and assessment service for single homeless men requiring stabilisation, assessment, and support towards sustainable housing outcomes.
SHINE
A women-only immediate-access accommodation and support service for women experiencing rough sleeping, homelessness, trauma, domestic abuse, and multiple disadvantage.
Both services operate using trauma-informed and psychologically informed approaches to support residents with dignity, safety, and compassion.
The Role
The RISE & SHINE Coordinator will play a key role in the day-to-day coordination of accommodation services, supporting residents, maintaining safe environments, and ensuring effective operational delivery across both services.
This is a highly visible, client-facing role requiring someone who is proactive, organised, resilient, and solution-focused.
You will work closely with the Service Manager, Support Workers, external agencies, and residents to ensure services are responsive, safe, and person-centred.
Key Responsibilities
Accommodation & Property Coordination
Support the day-to-day operational management of accommodation services
Monitor repairs, maintenance, health & safety, and property standards
Coordinate room checks, inspections, and occupancy management
Support void turnaround processes and building safety compliance
Resident Support & Engagement
Support residents to settle into accommodation and engage with services
Promote trauma-informed and psychologically informed practice
Assist residents to access housing, healthcare, benefits, and specialist support
Support positive engagement, wellbeing, and independence
Safeguarding & Risk Management
Identify and respond appropriately to safeguarding concerns
Contribute to risk assessments, incident management, and safety planning
Promote a strong safeguarding culture across both services
Operational Coordination
Support rota coordination, communication, and service operations
Maintain accurate records and case management updates
Assist with monitoring occupancy, outcomes, and reporting requirements
Partnership Working
Work collaboratively with outreach teams, health services, housing providers, social care, domestic abuse services, and voluntary organisations
Attend meetings and contribute operational updates where required
About You
We are looking for someone who has:
Experience & Knowledge
Experience within homelessness, supported accommodation, housing, or related services
Experience supporting vulnerable adults with complex needs
Knowledge of safeguarding, trauma-informed practice, and risk management
Understanding of homelessness pathways and supported housing services
Skills & Abilities
Strong organisational and coordination skills
Ability to manage competing priorities in a fast-paced environment
Excellent communication and relationship-building skills
Ability to remain calm and professional in challenging situations
Good record-keeping and reporting skills
Personal Qualities
Compassionate and non-judgemental
Resilient and emotionally intelligent
Proactive and solution-focused
Committed to equality, diversity, and inclusion
Passionate about supporting vulnerable people
Additional Information
This role will involve participation in an on-call rota
An enhanced DBS check will be required due to the nature of the role
Regular supervision, training, and development opportunities will be provided
Why Join MSHA?
At MSHA, you will be part of a dedicated organisation making a real difference within the community. We offer a supportive working environment, meaningful work, and opportunities to contribute to innovative homelessness and support services.
If you are passionate about supporting people experiencing homelessness and want to be part of a compassionate and dynamic team, we would love to hear from you.
Due to the nature of the work and the needs of the women accessing the service, this post is open to women only. This is a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.