Practice Operations Manager
| Posting date: | 10 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 May 2026 |
| Location: | Manchester, M19 3BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0422-26-0002 |
Summary
The Operations Manager is responsible for the non-clinical day to day running of the office and support to the Practice Business Manager. Deputise for the Practice Business Manager when absent. Provide administrative support to the Practice Business Manager as required. Dealing with patients, and contacts within the NHS and other practices, both in person and on the telephone. Have an understanding of HR Law and assist the Practice Business Manager with any issues including staff recruitment, one to ones, appraisals, disciplinaries etc. Provide minutes of practice meetings. Co-ordinates staff meetings (agendas/minutes) for Clinical & administrative staff. Undertake any other duties as agreed with the Practice Business Manager. Promoting excellent customer service. Supports the Practice Business Manager with the development, implementation, and maintenance of office policies and procedures. Induction and training of surgery staff, medical students and Postgraduate placements. Requesting of references for new staff/locums/salaried GPs at the practice. Maintaining all staff are DBS Checked. Staff Management and wellbeing. Organising of staff holidays and sickness. Overseeing the staff rota is up to date. Maintains and manages all filing and organisational systems for the practice. Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences. Take an active role in the complaints team. Ensures regulatory compliance with all aspects of Employment Law, and all other statutory regulations. Co-ordinates logistics for internal and external training. Ensures staffing is appropriate for day-to-day operations. Supporting the practice prepare for CQC inspections. Attend Patient Participation Group (PPG) meetings and correspond with the group periodically. Assists in special projects and supports the Practice Business Manager in areas of quality improvement in line with ICB requirements. Ensure all mandatory training is completed by all staff and certificates and TNA kept updated. To understand the EMIS clinical and Docman systems. Understanding of Surgery Connect telephone system. Any needs of the practice going forward. To assist the Practice Business Manager in the day-to-day operational management of the Practice to deliver high quality care to the patient population and ensure the smooth running of the Practice. To manage and support the reception, secretarial and administration teams, taking a role in reviewing performance, training and recruitment.