SALES AND CUSTOMER RELATIONS ASSISTANT MANAGER
| Dyddiad hysbysebu: | 30 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mai 2026 |
| Lleoliad: | Birmingham , West Midlands, B3 2SL |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4790008_1777538970 |
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Job Specification: Service, Sales & Customer Relations Assistant Manager
Overview - A hands‑on Assistant Manager role supporting the daily operation of a high‑volume sales and customer service contact centre. Responsible for team leadership, performance management, customer escalations and operational efficiency, while supporting and deputising for the Sales & Customer Services Manager.Business sector experience is highly desirable.
Key ResponsibilitiesCustomer & Service Delivery
- Act as the escalation point for complex customer complaints, resolving issues quickly and professionally.
- Build and maintain strong customer relationships, including management of key accounts.
- Review customer performance, spend and service levels, identifying opportunities for account growth.
- Ensure customer data, orders and delivery documentation remain accurate.
- Liaise with couriers and external partners to resolve service issues and reduce errors.
Team Leadership
- Lead and support supervisors, team leaders and advisors; manage internal issues fairly and calmly.
- Support recruitment, onboarding and ongoing development of sales and customer service staff.
- Monitor performance, call quality and sales errors, implementing corrective actions and training.
- Manage rotas, holiday approvals, attendance and return‑to‑work processes.
- Promote cross‑training to maintain operational resilience.
- Handle HR matters including performance management and disciplinaries.
Operations & Reporting
- Maintain accurate sales and operational records.
- Identify opportunities to improve productivity, service quality and efficiency.
- Ensure health and safety standards are met within the department.
- Produce monthly sales and performance reports.
- Work with Accounts on credit limits for larger customers.
- Provide regular performance feedback to senior management.
- Cover the Sales & Customer Services Manager during absence.
Skills & Experience Required
- Proven experience in sales, customer service or call centre management.
- Strong leadership and people‑management skills.
- Confident decision‑maker with the ability to manage conflict effectively.
- Highly organised, with the ability to prioritise in a fast‑paced environment.
- Excellent communication and interpersonal skills.
- Experience in coaching, motivating and managing team performance.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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