Customer Care Advisor
| Dyddiad hysbysebu: | 30 Ebrill 2026 |
|---|---|
| Cyflog: | £24,700 i £24,784.50 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Plus quarterly bonus |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mai 2026 |
| Lleoliad: | Belfast, County Antrim, bt3 9le |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Acorn Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | a1WNz000004WcavMAC_1777533311 |
Crynodeb
Customer Care Advisor - Health and Wellbeing
Belfast | £24,800 plus quarterly bonus | 37.5 hours per week | Monday to Friday | Permanent | After probation, working two days from home and three days office based.
IntroductionAcorn by Synergie is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service.
Key Duties:- Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
- Act as a professional first point of contact, handling interactions efficiently.
- Deliver call-backs within agreed timelines and log calls accurately.
- Expedite urgent orders where required.
- Process orders, POS, and credits on the same day.
- Monitor and respond to emails daily.
- Create and manage Salesforce cases with full ownership.
- Work with internal teams to resolve issues and escalate when needed.
- Manage customer expectations and provide updates.
- Answer calls promptly and follow processes.
- Experience in a customer care role.
- Strong communication and telephone skills.
- Good problem-solving ability and attention to detail.
- Ability to work independently and in a team.
- Organised and proactive approach.
- IT skills including Microsoft Word and Excel.
- Experience using CRM systems such as Salesforce.
- Experience with ERP systems such as SAP, AS400, or Annapurna.
- GCSEs (or equivalent) including English and Mathematics.
- Optical industry experience preferred.
- Understanding of compliance and procedures.
- Healthcare plan (level one).
- Share scheme.
- 33 days annual leave including bank holidays, rising to 38 after 5 years' service.
- Hybrid working after probation.
- Quarterly bonus.
Apply now with your up-to-date CV.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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