Service Co-ordinator
| Dyddiad hysbysebu: | 30 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mai 2026 |
| Lleoliad: | B37 7YN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 154853 |
Crynodeb
Service Co-ordinator
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a Service Coordinator to act as the first point of contact for client requests, ensuring all calls and enquiries are logged, processed and accurately translated into engineering or FM solutions.
This role plays a key part in delivering a professional and responsive service within a fast-paced, service-led environment.
Job Description
We are looking for someone who can confidently manage incoming enquiries, shared mailboxes and work orders, while building effective working relationships with clients, engineers, subcontractors and internal service teams.
Clear communication, strong organisation and timely escalation are essential to success in this role.
Key Responsibilities
Receive, log and process client and helpdesk requests in line with contractual requirements.
Act as the first point of contact for incoming calls and service enquiries.
Accurately translate client issues into FM or engineering actions.
Allocate job requests to engineers or approved subcontractors.
Monitor shared mailboxes and respond within agreed timeframes.
Manage and update work orders using CAFM systems (e.g. Maximo).
Maintain accurate records, documentation and system updates.
Escalate issues, delays or risks to management where required.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, helpdesk or administrative role.
Confident call handling skills with a calm, professional approach.
Strong IT literacy, particularly in Microsoft Excel and Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organising ability.
A flexible, solutions-focused team player.
Comfortable working in a fast-paced, service-driven environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a Service Coordinator to act as the first point of contact for client requests, ensuring all calls and enquiries are logged, processed and accurately translated into engineering or FM solutions.
This role plays a key part in delivering a professional and responsive service within a fast-paced, service-led environment.
Job Description
We are looking for someone who can confidently manage incoming enquiries, shared mailboxes and work orders, while building effective working relationships with clients, engineers, subcontractors and internal service teams.
Clear communication, strong organisation and timely escalation are essential to success in this role.
Key Responsibilities
Receive, log and process client and helpdesk requests in line with contractual requirements.
Act as the first point of contact for incoming calls and service enquiries.
Accurately translate client issues into FM or engineering actions.
Allocate job requests to engineers or approved subcontractors.
Monitor shared mailboxes and respond within agreed timeframes.
Manage and update work orders using CAFM systems (e.g. Maximo).
Maintain accurate records, documentation and system updates.
Escalate issues, delays or risks to management where required.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, helpdesk or administrative role.
Confident call handling skills with a calm, professional approach.
Strong IT literacy, particularly in Microsoft Excel and Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organising ability.
A flexible, solutions-focused team player.
Comfortable working in a fast-paced, service-driven environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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