Reception manager
| Dyddiad hysbysebu: | 29 Ebrill 2026 |
|---|---|
| Cyflog: | £13 i £15 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £13 - £15 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2026 |
| Lleoliad: | London, NW2 5HA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3540-26-0002 |
Crynodeb
Key responsibilities Create and manage receptionist rotas Manage clinician rotas Ensure all staff are checking into Clarity Liaise with Practice Manager and team to support needs of Practice Manage reception team. Oversee daily reception operations, including appointment scheduling Recruit, train, and supervise new reception employees Interact with patients Support Line manager with addressing patient complaints/feedback in a compassionate and timely fashion Support HR and make sure colleagues and new colleague's personnel file is up to date. Training colleagues on Docman, ERS and other software essential for Practice. Complete staff appraisals Complete a 1-1 return to work interview for colleagues who have been away due to sickness Attend management, senior colleagues' meetings and bring ideas to the table. Support colleagues by allocating time on the Rota for personal development. The post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business. Experience/knowledge required Excellent administration and communication skills A respected leader and team player Ability to organise and manage a small team in addition to interacting with other supporting departments. Problem solver Ability to diffuse and manage conflict in a calm and effective manner Knowledge and experience of implementing effective organisational processes and systems Strong computer literacy especially in MS applications Ability to show patience, empathy and diplomacy when required and to be able to work under pressure. Personal characteristics Confident, approachable, organised, well-spoken and presented. Need to have an empathetic nature and the ability to remain calm in a crisis is essential Effective decision maker Good initiative and proactive problem-solver Friendly, approachable and self-motivated Good attention to detail and high level of accuracy Coaching style of management Copes well under pressure Adaptable to change and willing to go the extra mile Excellent team-player