Service Manager
| Dyddiad hysbysebu: | 29 Ebrill 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2026 |
| Lleoliad: | Gloucester, GL1 2TZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0782-26-0038 |
Crynodeb
Operational Service Management Manage the day to day operation of all allocated non GMS G DOC services. Ensure clinics and services are delivered in line with agreed models, capacity plans and operating procedures. Manage operational issues, pressures and service disruption, escalating significant risks to the Head of Operations. Support service mobilisation, changes or closure. Performance & Contract Support Monitor and report on service activity, access, waiting times and KPIs. Support delivery of contractual requirements Prepare regular performance reports and contribute to commissioner returns and reviews. Identify operational issues impacting performance and implement improvements. Quality, Governance & Risk Ensure services operate in line with internal governance arrangements and clinical policies. Support investigation and management of incidents, complaints and patient feedback. Maintain local risk registers and escalate high level risks appropriately. Support CQC compliance and inspection readiness where applicable. Workforce Management Line manage service leads, coordinators or administrative staff as appropriate. Support recruitment, induction and training of staff supporting the services. Oversee rota coordination, leave planning and day to day staffing issues. Promote staff wellbeing, engagement and adherence to organisational values. Financial & Resource Oversight Monitor service expenditure and workforce use against agreed budgets. Support the Head of Operations in identifying efficient use of resources. Escalate financial pressures, risks or variances in a timely way. Contribute information for business cases or service reviews. Stakeholder & System Working Act as the operational point of contact for commissioners and partners for day to day service matters. Support meetings, reviews and discussions led by the Head of Operations. Build effective working relationships with internal teams (clinical, governance, finance). Service Development & Continuous Improvement Actively contribute to a culture of continuous service improvement and operational excellence across all non GMS services. Identify opportunities to improve access, efficiency, patient experience and staff workflows within existing service models. Use performance data, patient feedback and staff insight to propose and implement service improvements. Support service reviews and improvement plans to ensure services remain responsive, compliant and aligned to commissioner expectations. Share learning and best practice across services to promote consistency and quality. New Service Mobilisation & Contract Implementation Support the implementation and mobilisation of new commissioned services and contracts within the non GMS portfolio. Coordinate operational readiness activities, including staffing, rotas, pathways, reporting processes and local operating procedures. Work with internal teams to ensure new services are established safely, efficiently and in line with contract specifications. Escalate risks, dependencies or capacity issues promptly to the Head of Operations during mobilisation phases. Collaboration & Influencing Build and maintain strong working relationships with clinical leaders, managers and internal support functions. Influence and negotiate with stakeholders at all levels to resolve operational issues, manage competing priorities and agree workable solutions. Use service data, operational insight and evidence to present clear, reasoned recommendations and proposals. Contract Variation, Review & Exit Management Support the orderly closedown or transition of services and contracts that are not renewed, ensuring continuity of care and clear communication. Coordinate practical arrangements related to service cessation, including workforce planning, patient communications and handovers where required. Ensure service winddown activity aligns with contractual obligations, governance requirements and organisational policies. Maintain accurate records and lessons learned to inform future service development and contracting activity.