Complaints Officer
| Dyddiad hysbysebu: | 28 Ebrill 2026 |
|---|---|
| Cyflog: | £13.50 i £14.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £13.50 - £14.00 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mai 2026 |
| Lleoliad: | Birmingham, B28 8BG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1924-26-0012 |
Crynodeb
Complaints Management & Investigation Coordinate and support investigations of clinical complaints (admin and evidence gathering) Independently investigate non-clinical complaints Review patient records and relevant documentation to inform investigations Liaise with clinicians and managers to establish accurate timelines and outcomes Communication & Response Handling Acknowledge all complaints within required timeframes Draft high-quality, empathetic responses for review and sign-off Maintain ongoing communication with complainants and their families in line with practice policy and duty of candour Monitoring & Record Keeping Maintain a centralised complaints log and tracking spreadsheet Monitor all incoming complaints (paper, email, digital platforms) Ensure accurate documentation for audit and governance purposes Confidentiality & Compliance Handle patient data in strict accordance with GDPR and NHS confidentiality standards Access patient records on a need-to-know basis only Maintain full discretion in all aspects of the role Governance, Learning & Improvement Identify trends and recurring themes Support reporting to the QA & Patient Experience Manager Present learning points at departmental/clinical meetings when required Contribute to service improvement initiatives