Contact Officer
| Dyddiad hysbysebu: | 28 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mai 2026 |
| Lleoliad: | Plymouth |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Devon and Cornwall Police |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7350 |
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Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this.
Training for the role is at Police Headquarters, Exeter for seven weeks, Monday to Friday. Please ensure you are able to commit to this before applying. Further details of the training for this role are below.
Salary:
The commencing salary is £32,644 per annum inclusive of the 20% shift allowance, plus a maximum of £2500 weekend working allowance (which is claimable once working the attached shift pattern after the training period).
There is a potential to earn up to £38,330 this includes 20% shift allowance and up to £2500 Weekend working allowance (which is claimable once working the attached shift pattern) when you have reached 4 years service.
For more information and a real insight into the role of Contact Officer please click on the link below to the Contact and Resolution Command recruitment pages including an informative video:
https://recruitment.devon-cornwall.police.uk/devon-cornwall-police-careers/dc-police-staff/dc-contact-management/
We are looking for friendly, patient, broad minded and positive individuals to join our Plymouth Contact Resolution Centre, where you will play a critical role in our response to both emergency and non-emergency calls within Devon and Cornwall.
You will handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately. You will be part of a wide team with extensive training and ongoing support provided. This role can be challenging at times but is very rewarding.
It’s important to have emotional resilience within this role, as you will at times be answering calls from distressed individuals which may unfold while you are on a call. No two calls are the same and at times you will handle sensitive information. You will be the first point of contact for our community and will provide help for people when they need it most.
We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays. On top of your salary, you will qualify for enhanced shift allowance of up to 20% of your salary, as well as weekend working allowance.