Receptionist
| Dyddiad hysbysebu: | 28 Ebrill 2026 |
|---|---|
| Cyflog: | £24,852.66 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24852.66 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2026 |
| Lleoliad: | Great Yarmouth, NR31 8HS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0179-1077 |
Crynodeb
The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels. 1. Reception Duties Greet patients and visitors in a professional, courteous, and confidential manner Direct patients to appropriate services or clinicians Manage appointment bookings in line with practice protocols Effectively utilise Footfall and SYSTMOne appointment systems Respond appropriately to patient enquiries at front desk 2. Telephone Duties Answer incoming calls promptly and courteously Manage the admin/referral line Make outgoing calls to patients and healthcare professionals Accurately document telephone communications Redirect calls or escalate issues where necessary 3. Footfall Monitoring Monitor Footfall daily Respond to general enquiries 4. Tasks and Workflow Management Monitor and action reception tasks daily Prioritise urgent tasks Communicate clearly with relevant team members Secondary Responsibilities Book urgent appointments (excluding DRS/UDT where specified) Complete ICE form requests Follow weekly reception rota Attend meetings and training sessions Monitor and respond to Teams notifications Undertake additional duties commensurate with the role