Service Desk Analyst
| Dyddiad hysbysebu: | 28 Ebrill 2026 |
|---|---|
| Cyflog: | £33,873 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Plus £1,750 location allowance |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mai 2026 |
| Lleoliad: | MK19 7BH |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | FCDO Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 459681 |
Crynodeb
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.
Providing innovation to government partners
Delivering best-in-class solutions
Working at the cutting-edge of technology
It all matters
Help to keep our Service Desk running smoothly and securely by being at the heart of our IT support operation.
You’ll take charge of our Service Desk queue and phone lines, keeping everything moving and SLA targets firmly on track. Every interaction, incident, and service request will be logged accurately, with the right detail, priority, and classification.
Using your technical skills, you’ll investigate and resolve issues quickly, restoring service with minimal disruption. You’ll also capture what you learn along the way, documenting issues, fixes, and workarounds to strengthen our central knowledge base and support continuous improvement.
Committed to maintaining continuity across shifts through the correct handover procedures, you’ll have a wide range of other tasks – these include liaising with our Problem Manager to help gather updates, workarounds, permanent fixes or solution recommendations to in-flight problems, and providing support during the major incident process whilst working with our Major Incident Management team. Help and assist with the on-boarding of new services and products into the Service Desk, working closely with our Service Transition team ensuring that support requirements are documented and accepted prior to adoption.
Use all your Service and IT skills as you help defend the UK’s global interests
With an NVQ Level 3 or advanced apprenticeship in an IT-related subject, and solid experience working in Service Desk, Incident, and Request Fulfilment environments, you’ll be confident using Microsoft operating systems, Microsoft 365 (including Entra ID), Microsoft Office applications, and general networking technologies. Strong operational and incident management skills, excellent communication, and a customer-focused approach are essential.
Working knowledge of ServiceNow or other Service Management tool sets would be a plus, as well as an understanding of priority classifications and SLAs In addition, ITIL Foundation Certification and SDI Service Desk Analyst accreditation would be desirable, as would Agile Methodologies Foundation, BCS Agile Foundation Certificate or an equivalent accreditation.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
Service Desk shift operating hours are 7am-3pm / 8am-4pm / 11am-7pm, Monday – Friday and have hybrid working arrangements
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.
Providing innovation to government partners
Delivering best-in-class solutions
Working at the cutting-edge of technology
It all matters
Help to keep our Service Desk running smoothly and securely by being at the heart of our IT support operation.
You’ll take charge of our Service Desk queue and phone lines, keeping everything moving and SLA targets firmly on track. Every interaction, incident, and service request will be logged accurately, with the right detail, priority, and classification.
Using your technical skills, you’ll investigate and resolve issues quickly, restoring service with minimal disruption. You’ll also capture what you learn along the way, documenting issues, fixes, and workarounds to strengthen our central knowledge base and support continuous improvement.
Committed to maintaining continuity across shifts through the correct handover procedures, you’ll have a wide range of other tasks – these include liaising with our Problem Manager to help gather updates, workarounds, permanent fixes or solution recommendations to in-flight problems, and providing support during the major incident process whilst working with our Major Incident Management team. Help and assist with the on-boarding of new services and products into the Service Desk, working closely with our Service Transition team ensuring that support requirements are documented and accepted prior to adoption.
Use all your Service and IT skills as you help defend the UK’s global interests
With an NVQ Level 3 or advanced apprenticeship in an IT-related subject, and solid experience working in Service Desk, Incident, and Request Fulfilment environments, you’ll be confident using Microsoft operating systems, Microsoft 365 (including Entra ID), Microsoft Office applications, and general networking technologies. Strong operational and incident management skills, excellent communication, and a customer-focused approach are essential.
Working knowledge of ServiceNow or other Service Management tool sets would be a plus, as well as an understanding of priority classifications and SLAs In addition, ITIL Foundation Certification and SDI Service Desk Analyst accreditation would be desirable, as would Agile Methodologies Foundation, BCS Agile Foundation Certificate or an equivalent accreditation.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
Service Desk shift operating hours are 7am-3pm / 8am-4pm / 11am-7pm, Monday – Friday and have hybrid working arrangements
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.