Customer Operations Adviser (SCP 18)
| Dyddiad hysbysebu: | 24 Ebrill 2026 |
|---|---|
| Cyflog: | £16.56 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mai 2026 |
| Lleoliad: | Esher, Surrey |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wax Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job title: Customer Operations Adviser (SCP 18)
Job Category: Admin & Clerical
Hours per week: 36
Location: High Street, Esher, Surrey, KT10 9SD, Elmbridge Borough Council
Pay: £16.56 per hour
the role will be office based
About the role
We place our customers at the heart of everything we do. The role of the customer operations adviser is pivotal to contributing towards a strong customer service reputation, delivering high quality services and customer experience.
The main purpose of the role:
To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance.
Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.
Specific duties and responsibilities
Provide high quality services when dealing with customer contact in accordance with the council’s customer service standards
Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible
Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
Communicate with service providers /partners/internal customers in a positive and constructive manner when arranging for appropriate actions
Undertake processing work across a wide range of business activities
Maintain accurate records and information for the provision of services for customers, using the most appropriate system
Actively encourage customers to use the most efficient method to gain access to and information about council services
Provide support and assistance to vulnerable customers
Experience
3 Telephone-based customer service experience
4 Experience of providing a high standard of customer service in a fast-paced environment
5 Sound financial knowledge and experience
6 Administration processing experience
Knowledge, skills and abilities
7 Strong customer contact skills
8 Effective communication skills
9 Effective problem solving
10 Ability to work on own initiative
11 Ability to demonstrate a flexible and co-operative approach towards changing business needs
12 Ability to capture data accurately and reasonable level of IT proficiency
13 Able to work to challenging deadlines
14 Contributes to effective team work
Special requirements
15 Flexible approach to working patterns
Job Category: Admin & Clerical
Hours per week: 36
Location: High Street, Esher, Surrey, KT10 9SD, Elmbridge Borough Council
Pay: £16.56 per hour
the role will be office based
About the role
We place our customers at the heart of everything we do. The role of the customer operations adviser is pivotal to contributing towards a strong customer service reputation, delivering high quality services and customer experience.
The main purpose of the role:
To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance.
Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.
Specific duties and responsibilities
Provide high quality services when dealing with customer contact in accordance with the council’s customer service standards
Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible
Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
Communicate with service providers /partners/internal customers in a positive and constructive manner when arranging for appropriate actions
Undertake processing work across a wide range of business activities
Maintain accurate records and information for the provision of services for customers, using the most appropriate system
Actively encourage customers to use the most efficient method to gain access to and information about council services
Provide support and assistance to vulnerable customers
Experience
3 Telephone-based customer service experience
4 Experience of providing a high standard of customer service in a fast-paced environment
5 Sound financial knowledge and experience
6 Administration processing experience
Knowledge, skills and abilities
7 Strong customer contact skills
8 Effective communication skills
9 Effective problem solving
10 Ability to work on own initiative
11 Ability to demonstrate a flexible and co-operative approach towards changing business needs
12 Ability to capture data accurately and reasonable level of IT proficiency
13 Able to work to challenging deadlines
14 Contributes to effective team work
Special requirements
15 Flexible approach to working patterns