Trainee Customer Service Executive (Freight Forwarding
| Dyddiad hysbysebu: | 24 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mai 2026 |
| Lleoliad: | ws14 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | First Choice UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Trainee Customer Service Executive (Freight Forwarding)
Lichfield WS14
Monday to Friday 9am – 5pm (1hour lunch break)
£24,784 - £35,000 (depending on experience)
We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team.
This is an excellent opportunity for someone looking to start a career in Freight Forwarding.
You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.
Key Responsibilities:
• Assist in managing customer enquiries via email and phone in a professional and timely manner
• Support the coordination of import and export shipments (Ocean, Road and Air)
• Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement
• Track and update shipment statuses, providing customers with accurate information
• Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork)
• Maintain accurate records in internal systems
• Assist in resolving customer issues or delays efficiently and professionally
• Learn and follow industry regulations, including customs and compliance requirements
Training & Development:
• Full training will be provided on freight forwarding operations and systems
• Ongoing support from experienced team members
• Opportunities to develop into a fully qualified customer service or operations specialist
Skills & Requirements:
• Strong communication skills (written and verbal)
• Good attention to detail and organisational ability
• Basic IT skills (Microsoft Office, email systems)
• Willingness to learn and develop within the logistics industry
• Ability to work in a fast-paced environment
• A proactive and positive attitude
• Previous customer service experience
• Interest in freight forwarding, logistics / supply chain,
Lichfield WS14
Monday to Friday 9am – 5pm (1hour lunch break)
£24,784 - £35,000 (depending on experience)
We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team.
This is an excellent opportunity for someone looking to start a career in Freight Forwarding.
You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.
Key Responsibilities:
• Assist in managing customer enquiries via email and phone in a professional and timely manner
• Support the coordination of import and export shipments (Ocean, Road and Air)
• Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement
• Track and update shipment statuses, providing customers with accurate information
• Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork)
• Maintain accurate records in internal systems
• Assist in resolving customer issues or delays efficiently and professionally
• Learn and follow industry regulations, including customs and compliance requirements
Training & Development:
• Full training will be provided on freight forwarding operations and systems
• Ongoing support from experienced team members
• Opportunities to develop into a fully qualified customer service or operations specialist
Skills & Requirements:
• Strong communication skills (written and verbal)
• Good attention to detail and organisational ability
• Basic IT skills (Microsoft Office, email systems)
• Willingness to learn and develop within the logistics industry
• Ability to work in a fast-paced environment
• A proactive and positive attitude
• Previous customer service experience
• Interest in freight forwarding, logistics / supply chain,