Technical Support Specialist
| Dyddiad hysbysebu: | 23 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mai 2026 |
| Lleoliad: | Stoke, Staffordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 153075 |
Crynodeb
Technical Support Specialist
Contract: IT
Location: Stoke, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking a Technical Support Specialist to provide 1st and 2nd line IT support, acting as the first point of contact for users across ISS UK.
This role is responsible for resolving technical issues across desktop, mobile, and applications, ensuring incidents and service requests are managed effectively and in line with agreed SLAs.
Job Description
We are looking for an individual who can deliver a high standard of customer-focused IT support while contributing to system stability, security, and continuous improvement.
The role will also support IT projects, documentation, and operational improvements, working closely with wider IT teams to ensure reliable and efficient services.
Key Responsibilities
Act as the first point of contact for IT support requests using approved support channels
Log, categorise, prioritise, and manage incidents and service requests in line with SLAs
Provide 1st line support for desktop, mobile applications, and mobile devices, resolving issues at first contact where possible
Investigate and resolve more complex technical issues as part of 2nd line support
Manage user accounts, permissions, access controls, and authentication issues
Support endpoint and application configuration, patching, updates, and routine maintenance
Escalate unresolved or high-impact incidents to 3rd line or specialist teams when required
Participate in IT projects, system upgrades, deployments, and service improvement initiatives
Professional and Personal Competencies/Qualifications
Experience in 1st and/or 2nd line technical support within a service environment
Strong troubleshooting and problem-solving skills across desktop, mobile, and applications
Good understanding of operating systems, devices, and basic networking
Experience with user account management and access control
Familiarity with IT ticketing systems and SLA-driven support
Clear communication skills with a strong customer service focus
Ability to manage multiple priorities in a fast-paced environment
Willingness to learn, develop, and support IT projects and change activities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: IT
Location: Stoke, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking a Technical Support Specialist to provide 1st and 2nd line IT support, acting as the first point of contact for users across ISS UK.
This role is responsible for resolving technical issues across desktop, mobile, and applications, ensuring incidents and service requests are managed effectively and in line with agreed SLAs.
Job Description
We are looking for an individual who can deliver a high standard of customer-focused IT support while contributing to system stability, security, and continuous improvement.
The role will also support IT projects, documentation, and operational improvements, working closely with wider IT teams to ensure reliable and efficient services.
Key Responsibilities
Act as the first point of contact for IT support requests using approved support channels
Log, categorise, prioritise, and manage incidents and service requests in line with SLAs
Provide 1st line support for desktop, mobile applications, and mobile devices, resolving issues at first contact where possible
Investigate and resolve more complex technical issues as part of 2nd line support
Manage user accounts, permissions, access controls, and authentication issues
Support endpoint and application configuration, patching, updates, and routine maintenance
Escalate unresolved or high-impact incidents to 3rd line or specialist teams when required
Participate in IT projects, system upgrades, deployments, and service improvement initiatives
Professional and Personal Competencies/Qualifications
Experience in 1st and/or 2nd line technical support within a service environment
Strong troubleshooting and problem-solving skills across desktop, mobile, and applications
Good understanding of operating systems, devices, and basic networking
Experience with user account management and access control
Familiarity with IT ticketing systems and SLA-driven support
Clear communication skills with a strong customer service focus
Ability to manage multiple priorities in a fast-paced environment
Willingness to learn, develop, and support IT projects and change activities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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