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Study Support Service Facilitator - B6

Dyddiad hysbysebu:	20 Ebrill 2026
Cyflog:	£39,959.00 i £48,117.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£39959.00 - £48117.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	29 Ebrill 2026
Lleoliad:	Sussex, GU27XX
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9384-26-0313

Crynodeb

Please refer to the full Job description & person specification Note: Base sites Sussex Surrey & Kent Interviews will be held at Suusex - see beow Canterbury - Unit 58, Canterbury Innovation Centre, University Road, Canterbury, Kent CT2 7FG Sussex -Unit 77, 1st Floor (Ph2) Sussex Innovation Centre, University of Sussex, Science Park Square, Brighton BN1 9SB Surrey - Manor Park, Daphne Jackson Rd, Guildford GU2 7WG The role may line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed objectives. The post holder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs. INFORMATION & ADMINISTRATION Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences Support the implementation of Information Governance best practice within the Study Support Service Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required) Maintain proficiency in cost attribution tools to support regional organisations with their user understanding, and to support resource access and data requirements Supporting compliance with the DHSC RDN Portfolio Policy to ensure that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. For example, this may include satisfying the Eligibility Criteria for NIHR support before they are included on the portfolio and subsequently adhering to the expected actions and requirements set out in the NIHR RDN Portfolio Terms and Conditions Support the oversight of the RDN portfolio to proactively identify potential issues and opportunities, working as an active partner to resolve and action follow-up activity Support Study Sponsors and delegates in the utilisation of the Sponsor Engagement Tool to secure visibility of real-time research activity data and help identify capacity in the health and care research system to deliver research quickly and efficiently Support the coordination of the National Specialty and Setting Groups (e.g. organise national meetings, and supporting the general activities of the National Specialty and Setting Leads) Provide administrative support (e.g. note-taking and action tracking) to facilitate operational and project delivery and to capture learnings and knowledge for national network benefit. OPERATIONAL MANAGEMENT Provide support for the delivery of Study Support Services in line with national standards Lead efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities related to effective study conduct and delivery Where requested, track, monitor and assess study progress and provide appropriate support/ action plans for key stakeholders so they can effectively deliver their study in line with the Terms and Conditions for NIHR Research Delivery Network Support Support and encourage sponsors to undertake accurate and timely uploading of recruitment data to relevant national portfolio systems Assist stakeholders who may need help to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner Lead on the development and delivery of training relating to RDN Study Support Service and relevant research activities Undertake activities that contribute to the alignment and coordination of the NS&SL support for funders and sponsors in study design, deliverability and participant access to bring compatibility with the advice and guidance provided by the Study Support Service to further ensure optimal planning, placement and 'on request' performance monitoring of studies Project manage specialty and setting initiatives at regional levels, and support in project management of national projects Organise communities and events to promote knowledge sharing and best practices Potential for line management of a B5 Study Support Service Office. SERVICE IMPROVEMENT & DEVELOPMENT Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded Support Specialty and Setting leadership to contribute to regional and national improvement projects Support the development of a robust knowledge base within the assigned portfolio by establishing communities of practice with relevant study and site delivery teams, and by making effective use of data Collaborate with internal teams to address challenges and optimise service delivery, identifying opportunities for process improvement and/or data display innovation within the Study Support Service Support problem-solving, on request, to support RDN customers with identified challenges in study delivery PERFORMANCE MANAGEMENT Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery Foster effective communication and collaboration among internal teams to enhance overall efficiency LIFE SCIENCES INDUSTRY Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS Provide the Study Support Services consistently, within the required timeframes and to standard RDN requirements Support business development activities, including: sourcing / signposting to relevant regional clinical research expertise and knowledge to support optimal research delivery