Housing Landlord Complaints Investigator
| Dyddiad hysbysebu: | 20 Ebrill 2026 |
|---|---|
| Cyflog: | £29.27 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Rate: £29.27 PAYE / £38.31 Umbrella |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mai 2026 |
| Lleoliad: | Walthamstow, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR99462 |
Crynodeb
Neway are looking for a Housing Landlord Complaints Investigator to join our client based with the London Borough of Waltham Forest
Hours: 36 per week
Rate: £29.27 PAYE / £38.31 Umbrella
About the Role
Waltham Forest is seeking an experienced Housing Landlord Complaints Investigator to manage Stage 2 Housing Management and Assets complaints. You’ll deliver high‑quality investigations, produce clear and detailed responses, and work closely with the Housing Ombudsman Service. The role is central to improving resident experience and supporting continuous service improvement across Housing & Growth.
Key Responsibilities
Lead Stage 2 complaint investigations across Housing Management and Assets
Produce high‑quality, evidence‑based complaint responses in plain English
Liaise with the Housing Ombudsman Service and respond to regulatory requirements
Build strong relationships with residents, regulators and internal teams
Provide insight and learning to senior managers to support service improvement
Manage a complex caseload, prioritising effectively in a fast‑paced environment
Handle sensitive and contentious matters with professionalism and empathy
What You’ll Need
Strong experience investigating complex complaints in local government, public sector or regulatory settings
Knowledge of housing, legal and regulatory frameworks
Experience working with bodies such as the Housing Ombudsman, LGSCO, Ofsted or CQC
Excellent written and verbal communication skills
Ability to influence, negotiate and collaborate with a wide range of stakeholders
Strong analytical skills and the ability to make evidence‑based decisions
Exceptional time management and the ability to work autonomously
Hours: 36 per week
Rate: £29.27 PAYE / £38.31 Umbrella
About the Role
Waltham Forest is seeking an experienced Housing Landlord Complaints Investigator to manage Stage 2 Housing Management and Assets complaints. You’ll deliver high‑quality investigations, produce clear and detailed responses, and work closely with the Housing Ombudsman Service. The role is central to improving resident experience and supporting continuous service improvement across Housing & Growth.
Key Responsibilities
Lead Stage 2 complaint investigations across Housing Management and Assets
Produce high‑quality, evidence‑based complaint responses in plain English
Liaise with the Housing Ombudsman Service and respond to regulatory requirements
Build strong relationships with residents, regulators and internal teams
Provide insight and learning to senior managers to support service improvement
Manage a complex caseload, prioritising effectively in a fast‑paced environment
Handle sensitive and contentious matters with professionalism and empathy
What You’ll Need
Strong experience investigating complex complaints in local government, public sector or regulatory settings
Knowledge of housing, legal and regulatory frameworks
Experience working with bodies such as the Housing Ombudsman, LGSCO, Ofsted or CQC
Excellent written and verbal communication skills
Ability to influence, negotiate and collaborate with a wide range of stakeholders
Strong analytical skills and the ability to make evidence‑based decisions
Exceptional time management and the ability to work autonomously